Hannah Rollins
Fayetteville
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional/job Coach
Skills Development Services
03.2022 - 12.2025
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Collaborated with multidisciplinary teams to develop tailored care plans for clients, ensuring individual needs were met.
- Monitored client progress and reported changes in behavior or condition to appropriate stakeholders for timely interventions.
- Facilitated recreational activities that promoted social interaction and skill development among participants.
- Assisted clients with personal hygiene, meal preparation, and medication management, fostering a supportive environment.
- Advocated for client rights and needs within the community, promoting awareness and access to available resources.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Provided ongoing support and coaching to enhance client confidence in job search processes.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Encouraged clients to explore new career paths, leading to successful career transitions for many.
- Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
Shift Leader/pharmacy Tech
Walgreens
05.2019 - 03.2022
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- assisting pharmacists by preparing, dispensing, and labeling medications, managing inventory, processing insurance claims
- Supervised daily store operations to ensure compliance with company standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
Team Lead
SKILLS DEVELOPMENT SERVICES
11.2017 - 05.2019
- Some of the daily task: Cook, clean, give meds, count and balance “money books”, assist with hygiene.
- Skills Development Services, is a agency which provides services for people with intellectual and developmental disabilities.
Cashier
Dairy Queen
11.2015 - 05.2017
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Collaborated with multidisciplinary teams to develop tailored care plans for clients, ensuring individual needs were met.
- Monitored client progress and reported changes in behavior or condition to appropriate stakeholders for timely interventions.
- Facilitated recreational activities that promoted social interaction and skill development among participants.
- Assisted clients with personal hygiene, meal preparation, and medication management, fostering a supportive environment.
- Advocated for client rights and needs within the community, promoting awareness and access to available resources.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Provided ongoing support and coaching to enhance client confidence in job search processes.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Encouraged clients to explore new career paths, leading to successful career transitions for many.
- Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
Education
High School Diploma -
Lincoln County High School
Fayetteville, TN05.2017
Skills
- First aid and safety
- Behavior redirection
- Time management
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct patient care
- Transportation
- Appointment scheduling
- Patient care
- Disability awareness
- ADL support
- Team collaboration
- Social skills development
- Patient management
- Progress documentation
- Patient assessments
- HIPAA compliance
- Charting and documentation
- First aid and CPR
Certification
Pharmacy Technician
Adult first aid/cpr
Timeline
Direct Support Professional/job Coach
Skills Development Services
03.2022 - 12.2025
Shift Leader/pharmacy Tech
Walgreens
05.2019 - 03.2022
Team Lead
SKILLS DEVELOPMENT SERVICES
11.2017 - 05.2019
Cashier
Dairy Queen
11.2015 - 05.2017
High School Diploma -
Lincoln County High School