Hannah Schleif

I started as a cashier for about 4 years, my duties are taking care of people:

• Helping them find what they need
• Answering any questions they may have
• Helping them check out when they are ready.

I am now a Shift Manager, I do the same as a cashier along with manager duties:

• I am also there for when people have problems or any concerns they wish to address to a manager.
• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for a enjoyable guest experience.

I was a server who worked inside, the drive threw window and took orders on the phone.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.