Hannah Smith
Shelbyville
Summary
Dedicated Customer Service Representative skilled in managing high call volumes and addressing client inquiries across banking, insurance, and retail. Specializes in accurate documentation of interactions and ensuring compliance while enhancing customer satisfaction and retention. Experienced in educating clients on financial products and policies, fostering positive brand experiences and driving service efficiency through collaborative problem-solving.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Caregiver
Home Instead
Tullahoma, TN
02.2026 - Current
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Supported daily activities including bathing, dressing, grooming, and medication management to enhance client comfort and independence
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Facilitated meaningful activities like reading, puzzles, crafts, or outings to promote mental stimulation and improve overall well-being
- Delivered companionship and emotional support to reduce feelings of loneliness and foster connections
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
CSR - Customer Service Representative
Paws on the Duck
Columbia, TN
06.2025 - Current
- Demonstrated professionalism and empathy in customer interactions, fostering positive experiences and customer loyalty
- Handled high volume of incoming calls and emails, meeting or exceeding performance metrics for response time and resolution rates
- Identified and implemented process improvements that contributed to enhanced customer satisfaction
CSR - Customer Service Representative
Citizens
Spring Hill, TN
11.2024 - 06.2025
- Delivered exceptional customer service by promptly addressing customer inquiries, concerns, and complaints, leading to enhanced customer loyalty
- Demonstrated professionalism and empathy while interacting with customers, fostering positive experiences and relationships
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Identified and implemented process improvements that enhanced customer satisfaction and streamlined support operations
- Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
Customer Service Representative
Stones River Credit
Murfreesboro, TN
03.2024 - 10.2024
- Assisted clients with loan inquiries, applications, and account information, ensuring accurate and timely support that enhanced overall customer experience.
- Educated customers on loan terms, repayment options, and financial products to support informed decision-making.
- Resolved account issues and disputes professionally to ensure customer satisfaction and retention.
- Resolved account issues and disputes professionally, contributing to high levels of customer satisfaction and retention.
- Maintained detailed documentation of customer interactions and transactions, supporting compliance and facilitating effective auditing processes.
CSR - Customer Service Representative
HB Cowan Insurance
05.2023 - 02.2024
- Maintained a positive attitude and answered customers questions as needed.
- Handled incoming calls from customers to address inquiries.
- Demonstrated excellent problem-solving skills while being observant, intuitive, and conscientious.
- Demonstrated excellent problem-solving skills, leveraging observation and intuition to address customer needs.
Sales Associate
Factory Connection
Shelbyville, TN
08.2022 - 04.2023
- Collaborated with customers to identify needs, addressed product inquiries, and recommended tailored solutions.
- Resolved customer complaints swiftly, ensuring high levels of client satisfaction.
- Engaged prospective customers and supported existing clients with detailed product information and assistance.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and assisted them in finding the products they are looking for.
- Promptly resolved customer complaints and ensure maximum client satisfaction.
- Kept track of stock levels, order and receive new inventory to ensure that products are always available for customers.
Internship
Green Rise Technologies
Nashville, TN
05.2022 - 07.2022
- Greeted visitors at front desk, creating a welcoming environment.
- Handled queries and complaints via phone, email and general correspondence.
- Addressed queries and complaints via phone, email, and correspondence to enhance customer satisfaction.
- Transferred calls to appropriate departments, ensuring efficient communication.
- Managed meeting room availability.
- Coordinated meeting room schedules to optimize usage and availability.
Education
Trade school -
Accounting - Associate's degree
Some college - undefined
High school diploma or GED - undefined
Administrative Support Specialist - Degree-Accounting
Tennessee College of Applied Technology
12-2024
High School Diploma - undefined
Community High School
05-2023
Skills
- Caregiving experience
- First aid and CPR
- Maintaining patient confidentiality
- Customer complaint resolution
- Customer inquiry handling
- Administrative support
- Patient communication
- Budget management
- Patient care
- Organization
- Administrative skills
- Microsoft Office
- Microsoft Outlook
- Patient care
- Spreadsheet data
- Excel data analysis
- Billing support
- Correspondence management
- Financial tracking
- Accounts receivable
- Supply management
- Typing speed
- Financial services
- Computer skills
- Maintenance
- Computer Knowledge
- Emergency response
- Written communication
- In-home support
- Organization
- Telephone Communication
- Patient education
- Greeting customers
Certification
- American Red Cross CPR Certification March 2026 to April 2028
- Microsoft word 2025
- Driver's License
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Caregiver
Home Instead
02.2026 - Current
CSR - Customer Service Representative
Paws on the Duck
06.2025 - Current
CSR - Customer Service Representative
Citizens
11.2024 - 06.2025
Customer Service Representative
Stones River Credit
03.2024 - 10.2024
CSR - Customer Service Representative
HB Cowan Insurance
05.2023 - 02.2024
Sales Associate
Factory Connection
08.2022 - 04.2023
Internship
Green Rise Technologies
05.2022 - 07.2022
High School Diploma - undefined
Community High School
Administrative Support Specialist - Degree-Accounting
Tennessee College of Applied Technology