Hannah Sosa
Smithville
Summary
Highly organized and empathetic professional seeking to leverage strong administrative and communication skills in Leave Administration. Proven ability to manage data, ensure accuracy in forms, and maintain confidentiality, eager to apply knowledge of HR principles and strong problem-solving to support employee leave programs.
Overview
11
11
years of professional experience
Work History
Paid Parental Leave
Sedgwick Claims Management
08.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Work with Parents that brings in new babies , I work on there claims.
- I take incoming calls , and make outbound call to employers.
- Work on statutory claims, fmla, paid parental leave claims, caregiver leave.
Leave of Absence Representative
Sedgwick
02.2021 - Current
- Claim Management handling leave requests and ongoing claim management for various types (FMLA, Military, State-Specific)
- Analyze documentation to determine eligibility and befit amounts adhering to client plans and laws.
- Use clear communication to explain leave policies and decisions to employees and clients via phone, email, or claims system.
- Maintain compliance, ensuring all actions comply with federal, state and company regulations.
- Customer Service, providing empathetic support and solutions-focused approaches to claimants.
Customer Service Representative
Sun Trust Banks
Cookeville
01.2017 - 02.2021
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Recommended banking products and services to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative / Office Assistant
Lincare Home Medical
Morrison
01.2015 - 01.2017
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Communicated with vendors regarding back-order availability, future inventory and special orders.
- Assisted customers with scheduling appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Performed general office duties, including answering multi-line phone system, route calls, delivering messages to staff and greeting visitors.
Production Administration Assistant
Bonnell Aluminum
Gordonsville
01.2015 - 05.2015
- Worked with supervisors and management team to maintain status reports and update information for client projects.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phone system, route calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
General Studies -
Motlow State Community College
Tullahoma, TNSkills
- Confidentiality
- Excellent Communication
- Creative problem solving
- Professional telephone demeanor
- Analytical thinking
- Inbound calls
- Outbound calls
- Working remotely for 5 years
- Multitasking
- Multi-line phone proficiency
- Meeting arrangements
- Customer and client relations
- Account Reconciliation
- Administrative support
Timeline
Paid Parental Leave
Sedgwick Claims Management
08.2022 - Current
Leave of Absence Representative
Sedgwick
02.2021 - Current
Customer Service Representative
Sun Trust Banks
01.2017 - 02.2021
Customer Service Representative / Office Assistant
Lincare Home Medical
01.2015 - 01.2017
Production Administration Assistant
Bonnell Aluminum
01.2015 - 05.2015
General Studies -
Motlow State Community College