Summary
Overview
Work History
Education
Skills
Timeline
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HANNAH STENS

Nashville

Summary

Highly motivated worker seeking a new opportunity to leverage customer service and sales skills in the property management industry. Skilled in providing excellent customer service, upselling, and developing relationships with customers. Eager to learn new techniques and contribute to a successful team while providing excellent service to tenants.

Overview

7
7
years of professional experience

Work History

Beauty Consultant/ Shift Lead

Walgreens
12.2023 - Current
  • - Provided personalized beauty consultations and product recommendations based on customer needs and skin type.
  • - Maintained visual merchandising standards, and managed inventory of cosmetics and skincare products.
  • - Promoted beauty events and loyalty programs to drive traffic and increase sales.

Assistant Manager

Cosmoprof
10.2021 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Server

Dave & Busters
03.2022 - 09.2022
  • - Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
  • - Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • - Persuaded or influenced guests' purchases by enticing them with higher-margin items and add-ons.

Server

Hello Sushi
01.2021 - 10.2021
  • - Used focus and memorization skills to keep track of tables and remember orders.
  • - Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
  • - Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

Seasonal Cashier

Target
10.2020 - 01.2021
  • - Operated cash register and accurately processed payments, returns, and exchanges.
  • - Developed strong customer service skills by providing efficient and accurate service.
  • - Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.

Crew Member

McDonald's
04.2018 - 09.2020
  • - Placed orders into POS systems and handled cash and credit transactions
  • - Handled customer complaints in a professional and courteous manner
  • - Recommended menu items according to customer preferences and dietary restrictions

Sales Associate

Temecula Wigs and More
11.2018 - 06.2019
  • - Drove sales through customer relationship building and suggestive selling techniques
  • - Helped customers find and select products
  • - Enticed customers with sales and promotions to boost sales

Education

Cosmetology - undefined

Paul Mitchell the School
Temecula, CA
03.2021

Makeup Certification - undefined

Robert Jones Beauty Academy
02.2020

High School Diploma - undefined

San Diego Innovation High School
Murrieta, CA
06.2019

Skills

  • Customer service
  • Building rapport
  • Active listening
  • Critical thinking
  • Complaint handling
  • Detail-orientated

Timeline

Beauty Consultant/ Shift Lead

Walgreens
12.2023 - Current

Server

Dave & Busters
03.2022 - 09.2022

Assistant Manager

Cosmoprof
10.2021 - 10.2023

Server

Hello Sushi
01.2021 - 10.2021

Seasonal Cashier

Target
10.2020 - 01.2021

Sales Associate

Temecula Wigs and More
11.2018 - 06.2019

Crew Member

McDonald's
04.2018 - 09.2020

Cosmetology - undefined

Paul Mitchell the School

Makeup Certification - undefined

Robert Jones Beauty Academy

High School Diploma - undefined

San Diego Innovation High School

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