HARIESH NATARAJAN
Service Quality Lead
Chennai
Summary
Experienced Quality Professional who consistently delivers measurable improvements. I've successfully driven continuous improvement initiatives in Quality Engineer roles, known for my diligent approach to reducing error rates and optimizing processes to further the corporate mission.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Lead Service Quality Engineer
Vestas Wind Technology India Private Limited
08.2021 - Current
- Oversee five regional Service Quality teams, driving them to meet quality targets through KPI tracking and stakeholder collaboration.
- Manage 8D problem-solving for high/medium priority NCRs, overseeing Root Cause Analysis (RCA), CAPA validation, and closure in SAP QM Module.
- Lead 6 Quality Improvement Projects (QIPs) to reduce Non-Conformance Reports (NCRs) and minimize the Cost of Poor Quality (CoPQ).
- Collect and consolidate pain points and improvement ideas from regional service teams regarding Salesforce, SAP, and iAuditor tools, then collaborate with project teams to drive resolutions.
- Manage the development and monitoring of local L5 instructions and training materials for Service NCR handling, integrating best practices.
- Develop and deliver training programs on NCR creation and the importance of non-conformance reporting, increasing awareness among originators.
Senior Engineer
Renault Nissan Automotive India Private Limited
02.2014 - 08.2021
- Company Overview: Manufacturing Cars
- Establish standard operations (SOS), 4M Change Note Management and Tracking ECN implementation
- Performed daily & weekly quality audits on production lines (Weld, Sealer, Torque), checking adherence to quality control sheets.
- Drive continuous improvement actions at Incoming quality on detection systems and control plans & documentations
- Facilitate QRQC meetings to conduct RCA and ensure effective action implementation.
- Responsible for ISO 9001:2015 (QMS) compliance, implementation, and internal auditing.
Quality Assurance Engineer
Cal-Comp Electronics
07.2012 - 02.2014
- Company Overview: OEM for HP Printers
- Prepare and present daily, weekly, and monthly quality reports, leveraging data analysis to identify trends and recommend 5 actionable improvements.
- Ensure quality readiness for new product launches by performing SMT line buy-offs during 3 NPI model changes.
- Perform supplier audits to ensure compliance of incoming parts with established specifications.
- Provide expert troubleshooting and Field Failure Analysis (FFA) for the entire range of HP printers.
Trainee Engineer
SL Lumax India Private Limited
08.2011 - 06.2012
- Company Overview: Lightings for Automobiles
- Supervision hourly production & submit reports to line Manager
- Conducting Daily Safety & 5's Adherence Audit
- Orientation with all the departments
Education
Primary Schooling - Biology
CNR Matriculation
Walajapet05.2005
Higher Secondary - Computer Science
Government Boys Higher Secondary School
Walajapet05.2007
Bachelor - Electronics And Communication
Saraswathi Velu College of Engineering
Sholinghur, India 04.2001 -
Master - Green Manufacturing Engineering
Madras Institute of Technology
Chennai, India 04.2001 -
Skills
- 7QC Tools
- 8D Reports
- SAP QM Module
- Power BI
- Data Analysis
Root Cause Analysis
- Process Control
- Documentation and reporting
- Team collaboration
- SOP development
Certification
Six Sigma Black Belt
Timeline
QMS ISO 9001:2015 Lead Auditor
12-2024
Lead Service Quality Engineer
Vestas Wind Technology India Private Limited
08.2021 - Current
Six Sigma Black Belt
01-2021
Senior Engineer
Renault Nissan Automotive India Private Limited
02.2014 - 08.2021
Quality Assurance Engineer
Cal-Comp Electronics
07.2012 - 02.2014
Trainee Engineer
SL Lumax India Private Limited
08.2011 - 06.2012
Bachelor - Electronics And Communication
Saraswathi Velu College of Engineering
04.2001 -
Master - Green Manufacturing Engineering
Madras Institute of Technology
04.2001 -
Primary Schooling - Biology
CNR Matriculation
Higher Secondary - Computer Science
Government Boys Higher Secondary School
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