Hariharan P

Customer - Tekion Forms

Working Product - DMS, Digital Retail

Domain- Automotive Retail Cloud

Technical Tools used - JIRA, TestRail,TAP

Project Description - Digitized Sales Platform:

The application for the Honda & GM Dealership boasts a comprehensive end-to-end digitized sales platform, and I am responsible for handling the Form modules.

The Forms module enables dealers to process the vehicle sale process, from booking the vehicle to vehicle delivery. The application also handles various aspects, such as payment types, insurance, accessories, and discounts.

Responsibilities –

• Lead the initiatives to implement specific campaigns for improvements in the Testing Discipline. Identify, plan, and conduct training on various tasks within the team.
• Track and measure the success of the Testing Discipline to show the value obtained by various Continuous Improvement initiatives.
• Maintain Test Plans, Status Reports, Defect Reports, and Defect Backlog. Come up with monthly/yearly metrics and projections for the testing team.
• Collaborate with the development and technical teams to gain a deep understanding of project requirements and functional specifications.
• Develop detailed, well-structured test plans and test cases to validate software functionalities and user experience.
• Execute manual tests to ensure the accuracy and reliability of the software under various scenarios and use cases.
• Ability to focus on deadlines and deliverables
• Participated in available trainings to improve software knowledge.

Customer - Visibility {OL USA, FOTL, HONDA, Hapag}

Technical Tools used - MySQL, JIRA, TestRail.

Project Description -

• Supporting End-to-End import/export supply chain solution to OL USA, FOTL, PEPSI, & Velor Victoria customer
• In shipment Visibility involves testing of shipment creation, event reporting, Exception reporting, UI validation and Time feasibility
• Responsibilities –
• Preparing data test plan and test cases from beginning of the project
• Involved with Client-side QA Certification team to certify product releases
• Here I have been handled QA team individually which gave lots of experience
• Defect tracking and coordination with business analysts/designers
• Involved in end-to-end testing of application
• Sending reports to QA Manager during Release
• Analyzed quality and performance data to support operational decision-making.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.

Customer - China Navigation internal Application

Responsibilities :

• Involved application development team to implement new Digital solution.
• Testing application in UAT environment and certified for prod release
• Played transition user and implemented applications.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Project 1: - UAT Testing
• Involved weekly new application enhancement call with Dev people and discuss test case with Dev peoples.
• Start executing test case whatever Dev people provided test case and updated result in share point
• Provide defect reports to development people to fix issue
• Project 2: - Order To Case
• Create manual bookings for Fiji, China, and Australia
• Update freight rate and follow up on the contract renewal.

• Tools used: Customer One, & GCS

Responsibilities :

• Off-shoring customs activity,
• Met month-end reporting objectives and deadlines.
• Learn process, train teammates and work on implementation
• Play role of shift in-charge for 15 team members of team.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency
• Coordinate with off-shoring Project Coordinator and Business Partners
• Work with Transition Managers and play role of transition managers in smaller projects
• Design Process Maps and SOPs
• Move project from transition phase to steady state.

Application : Automation Booking tool & Booking Cargo Web application.

Responsibilities :

• Prepare testing strategy for booking checklist.
• Involve country based booking restriction related requirements and prepare testing case and provide estimations.
• Maintained booking quality as 100% for Africa and Euro region bookings.
• Always stand from customer shoe to solve customers booking issue.
• Process booking confirmation as per service level agreement.
• Monitoring tool and update MS access booking database
• Conducting daily review meeting with team colleague.

• (C2H) – UAT Testing
• Customer - HP GBS
• Tools used, HP E2E- UAT testing SharePoint
• Responsibilities:
• Test the User acceptance test for the ICE mobile application and
• Support the applications and mobile app for the internal users/end users through Email, Chat, and phone
• Handling the L2 level of escalations and application issues
• Identify, evaluate, and prioritize customer problems and complaints.
• Provided primary customer support to internal and external customers
• Answered constant flow of customer calls with minimal wait times