Harihararam Natarajan
Technical Support
Chennai
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
6
6
years of professional experience
Work History
Desktop Support Engineer
Skylimit Technologies Pvt Ltd
09.2021 - 06.2024
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Installed and configured computer systems and applications, leading to smoother operations.
Technical Support Consultant
Hawkshaw Incorporation
07.2018 - 09.2021
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide informed guidance during consultations with clients.
- Streamlined company processes for increased productivity by troubleshooting software errors and glitches.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor of Engineering - Computger Science And Engineering
Saveetha Engineering College
Chennai 04.2001 -
Computer Science
Nadar Higher Secondary School
Kovilpatti04.2014
Skills
Software Installation
Customer Support
Problem Resolution
Desktop support
Technical Instruction
Languages
Tamil
Bilingual or Proficient (C2)
English
Intermediate (B1)
Software
Windows 10 & Above
CRM Basics
Cmd prompt
Linux Basics
Timeline
Desktop Support Engineer
Skylimit Technologies Pvt Ltd
09.2021 - 06.2024
Technical Support Consultant
Hawkshaw Incorporation
07.2018 - 09.2021
Bachelor of Engineering - Computger Science And Engineering
Saveetha Engineering College
04.2001 -
Computer Science
Nadar Higher Secondary School
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