Harikrishnan Hariharan

Onboarding and Integration : Successfully completed the Ramp up, onboarding process, including internal systems training and orientation to the organization's operational and compliance standards. Effective engagement in setting the program in 'Auto-Pilot' mode.

Role Preparation : Preparing for the role of analysts, Senior Analysts, SMEs, Quality Analysts, Trainers focusing on overseeing production support initiatives across the organization's technology infrastructure and business requirements.

Stakeholder Communication : Engaging with senior leadership and project teams to align on expectations, deliverables, and timelines for upcoming projects, ensuring a smooth transition into full project management duties.

Production Support Oversight : Will lead the production support function, ensuring critical systems are consistently monitored, maintained, and optimized to meet organizational needs.

• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times
• Contributed to internal and external account reviews.
• Oversaw business operations and produced updated status reports outlining each process to meet milestones
• Developed and oversaw business operations and managed multi-functional issues through resolution.
• Kick off PPT preparation and presentation to client in weekly and monthly business reviews
• Allocation and reallocation of resources are based on the severity of process.
• Mapping requirements & providing best solutions involving evaluation & definition of the scope of the process and finalization of engagement requirements.
• Managing process vision & design, enhancement strategy, and transition strategy.
• Handling resource allocations and setting up communication channels across various horizons of organization structure.
• Planned, designed, and scheduled phases for large engagements.
• Met process deadlines without sacrificing build quality or workplace safety
• Identified plans and resources required to meet process goals and objectives.
• Achieved deadlines by coordinating with cross function departments to manage performance.
• Prepared and submitted project invoices for review and approval.
• Developed and implemented strategic project plans to meet business objectives.
• Drafted periodical reports to identify successful outcomes, insights and future recommendations.

Track Record as a Management Personal

• Within this time frame, I am managing 12 sub-process which mobilized for a flag ship business with 46 FTEs.
• Supporting the Client by implementing new and advanced strategies in F&A Accounts receivable vertical - Time proven initiatives
• Facilitated completion of deliveries and verified documentation
• Interfaced effectively with key accounts, addressing queries, and delivering exceptional service.
• Maintained in-depth market and domain knowledge , applying data on competition and service areas to enhance fund inflow outreach.
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training, and ongoing support.
• To track on deliverables through the internal system and measure the scheduled variance and effort variance.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Ability to monitor & operate all perspective of a problem to obtain a practical solution for it.
• Reporting daily activities & operations of team to clients with respect to quality of work, achieving SLA, and time over-runs to ensure timely execution of activities & tasks.
• Operating & organizing team with motivation for greater operational effectiveness and efficiency
• Working on team operations, client coordination, & implementing plans to achieve project goals.
• Identifying and creating documents related to work/client requests and creating templates & trackers to enhance operational efficiency.
• Trained a new team of 40+ members by relaying information on company procedures and safety requirements