Harishankar Kumar

• Responsible for ensuring preparedness of MantaRay NM, MantaRay SON, and Femto Small Cell products for the upcoming SW releases.
• Work closely with R&D, Service Unit Portfolio Managers, and the Delivery Team to ensure readiness.
• Analyze the features, changes planned for the next release, and its impact.
• Work with the delivery team to evaluate the risks and impact.
• Ensure R&D enablement sessions are carried out.
• Training courses are planned beforehand and ready for consumption before the SW release. Key Milestones are C5 and P8.
• Managing 3 releases per year for 4 different non-RAN products.

- Project Manager: In the Project Management space, handled various programs that include security, rollout, care, and new application developments and deployments.

• Security assessment, security certification, and cost management for NAM customers.
• Software planned for production is required to go through security testing to determine open vulnerabilities contained in the product.
• Engage PSL, SCM, to certify that the product source code is free of malicious software by auditing processes, tools, build environments, software delivery methods, etc., from the independent assessors.

Digital enablement program (L2W) - Subcontractor onboarding program.

• 35,000 individual workers from 1,500 companies were enabled to ensure transparent capability for subcontractor team members delivering site deployment tasks. Eventually, PARU KPI was replaced with a new KPI.

- Rollout Management:

• Lead 20+ rollout managers responsible for end-to-end rollout of deployment services for North America markets. 2000+ sites supported.

CARE Project Manager:

• Review CARE KPIs for Radio Network elements, which includes tracking progress, presenting project updates to relevant stakeholders, reporting issues, and resolving customer complaints. Handled six customers.

• CARE troubleshooting of Core R4 nodes, ATCA nodes, HSS, IMS Core, PS Core, and RAN nodes.
• Responsible for achieving Care ticket resolution within stipulated SLAs and OLAs. Tools: Nokia Case Handling tools, PT4, Wireshark.
• Responsible for maintaining and achieving individual Care KPIs—EBCS, EFSR, SR, ICR, CHAT, FTAR.

• Managed RAN, 2G, 3G, and Core R4 and STP nodes.
• New configuration and troubleshooting of various nodes in SFR networks.

• FCAPS Support of Vodafone Networks.
• Developed method of procedures for 40 core network configurations
• Resolved end-customer complaints.