HARITHA U R
Operation Manager / Business Analyst
Chennai
Summary
Result-driven and detail-oriented Business Analyst experience in data gathering, process optimization, stakeholder engagement, and data-driven decision support. Proven track record in implementing scalable business solutions, improving operational workflows, and identifying cost-saving opportunities. Adept in Agile methodologies, data visualization, and cross-functional team collaboration with Inter personal skills in Facility Management. Dynamic and analytical Business Analyst & Operations Manager with cross-functional experience in business intelligence, strategic planning, and operational leadership. Proven ability to align business insights with operational goals to streamline processes, improve performance, and drive revenue growth. Expertise in data analysis, team leadership, service delivery with a strong track record of implementing systems that enhance decision-making and reduce costs.
My experience spans cross-functional teams and diverse industries, where I have consistently delivered value through process improvements, data-driven recommendations, and impactful business solutions. Committed to continuous learning and innovation, I seek opportunities to contribute to organizational growth by aligning business goals with actionable intelligence and technology-driven solutions.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
4
4
Languages
Work History
Operation Manager/Business Analyst
Tenon Facility Management India Pvt Ltd
01.2025 - 06.2025
- CRM activity with A , A+ Clients
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Spoc for Refex/Sherisha/3i Medical Industries
- Deep diving debtors report for South - Coordination with CP Crossed (Overdue ) Clients for payment collection. 90 , 180 Days due of Collection Bucket -Client interaction Directly to streamline the Cash flow.
- Monthly Business MIS data for entire Southern region
- Itinerary preparation for Top Management
- MW Tracker Coordination for Entire South
- Unbilled/Provision - Reason for Unbilled to be check with Operation team for entire southern region/Follow up for the Closure of Provision
- Southern India Manpower Shortage analysis on daily basis & Interacting with Area officer / Operation manager for attrition (Site dynamics / Recruitment gaps/ Geographical challenges)
- Compliance docs follow up with Compliance Spoc/ National Head -To make sure all Compliance tendered at client place.
- Southern India Sensitive site data preparation with action plan for improvement in service delivery
- A comparative analysis of revenue between the Current & Previous Month has been conducted to identify underlying factors contributing to the revenue decline/Leakage
- Direct follow-up with the Payroll and Finance teams is ongoing to facilitate timely salary disbursements, and to clear any delays.
- Client Meeting & MOM Sharing - MOM Closure follow-up with respective stakeholders.
- Site gain/Site loss data preparation on Weekly basis
- Preparation of new sales and pipeline business data is underway in coordination with the sales team, covering key metrics including total manpower count, projected revenue, expected margin, and price per unit (PPU).
- Inactive Sites -OS follow up with Collection team
- Contract Expiry/PO follow up for entire south
- Leadership visit data of top 25 Clients tracking
- Day to day Operational activities follow up
- Ensuring on-time attendance closure and prompt invoice submission to the client to uphold process efficiency, client satisfaction, and financial accuracy.
Asst. Operation Manager
Dusters Total Solutions Services
01.2023 - 11.2024
- 2 Years Experience as Asst Operation Manager in Dusters Total Solutions Services in Chennai
- Served as a Key Account Manager (KAM) for major clients, including Delhivery, Blue Star, Ola, and Byju’s, ensuring strategic relationship management, service excellence, and business growth across diverse industries.
- Led requirement gathering and process mapping for ERP implementation in facility management, reducing paper-based dependencies.
- Analyzed monthly operational data to identify performance bottlenecks and presented actionable insights to leadership
- Conducted training sessions for operations teams on dashboard usage and reporting templates.
- GMIP (Gross Margin Improvement Plan)Analysis with Business heads
- People & Client Management: Team Leadership, Training, SLA Management, Escalation Handling
- Monthly Payroll Activities follows including gratuity bonus process
- Conducting weekly & monthly meetings to identify operational challenges revenue generation, GCM analysis and EBIDTA Checking
- Provided operational support and oversight for new site transitions, ensuring seamless setup, process stabilization, and adherence to service standards.
- Closure of Attendance / Ontime invoice raising / Submission of Supporting docs / Ontime invoice submission to customer – Hardcopy/ softcopy/ portal
- Collection Call: Projection vs. Collection discussing with the ops team, and collection follow-ups with the client to reduce the >180 days bucket.
- Client escalation handling / Client Connect/ employee Connect
Education
D.El.Ed - Hindi
Govt. Pareeksha Bhavan
K-TET - Category 4
Govt. Kerala
B.Sc. - Biochem & Industrial Microbio
Women's College
Plus Two - Science
Govt. HSS Kulathummal
SSLC - undefined
Govt. VHSS Poovachal
Sahithyacharya - Hindi
Private Certification
Skills
- Good Communication and Inter personal Skills
- Data management and record keeping
- Managing Calendars and reminders
- Scheduling appointments and Meetings
- Team Work, Collaboration, Adaptability and Flexibility
- Public Speaking and Presentation
- Data Analysis and Reporting
- Customer Service and relation Skills
- Excellent problem solving
- Microsoft Excel (PivotTables, VLOOKUP, Count If )
- Microsoft Office ( Word, Excel, PowerPoint, Docs, Outlook))
- Time Management and organizational skill
- Preparation of QBR and MMR data sets
- Customer relationship management (CRM)
- Client Escalation Management /Client Connect/Employee Connect
- Team Collaboration & Leadership skills
- Operations management
Personal Information
Disclaimer
My experience spans cross-functional teams and diverse industries, where I have consistently delivered value through process improvements, data-driven recommendations, and impactful business solutions. Committed to continuous learning and innovation, I seek opportunities to contribute to organizational growth by aligning business goals with actionable intelligence and technology-driven solutions.
Certifications And Awards
Certification of Recognition for Over and Beyond, ABP from DTSS
Timeline
Operation Manager/Business Analyst
Tenon Facility Management India Pvt Ltd
01.2025 - 06.2025
Asst. Operation Manager
Dusters Total Solutions Services
01.2023 - 11.2024
K-TET - Category 4
Govt. Kerala
B.Sc. - Biochem & Industrial Microbio
Women's College
Plus Two - Science
Govt. HSS Kulathummal
SSLC - undefined
Govt. VHSS Poovachal
Sahithyacharya - Hindi
Private Certification
D.El.Ed - Hindi
Govt. Pareeksha Bhavan
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