HARJEEN BABIRY
Nashville
Summary
Detail-oriented patient care professional with experience in plastic surgery, specializing in patient coordination, surgical scheduling, and consultation support. Skilled at managing high-volume front office operations, guiding patients through the surgical process, and supporting sales and patient conversion through strong communication and organization
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Care Coordinator Assistant
Refine Facial Plastic Surgery
08.2024 - Current
- Coordinate and schedule surgical procedures while guiding patients through the surgical process.
- Manage incoming patient leads through LeadLoop and ensure timely follow-ups.
- Assist during consultations by preparing patient files and supporting providers with patient education.
- Support the Patient Care Coordinator with treatment planning and sales processes.
- Maintain HIPAA compliance while managing patient records and financial information.
- Handle high-volume calls, scheduling, and patient communication.
- Use Excel to track all scheduled surgeries and visualize weekly and monthly surgical booking ratios.
Patient Concierge
Music City Plastic Surgery
01.2024 - 09.2024
- Assisted patients with appointment scheduling and required paperwork.
- Communicated procedure information and services offered by the practice.
- Answered incoming calls and addressed patient inquiries professionally.
- Conducted follow-up calls to ensure patient satisfaction.
- Utilized systems including Nextech and LeadLoop to manage patient records and leads.
Education
Glencliff High School
Nashville, TNSkills
- Patient Scheduling & Surgical Coordination
- Consultation Support
- Lead Management (LeadLoop)
- Nextech and EMA Software
- Patient Communication & Sales Support
- Administrative & Front Office Operations
- Customer Service
- Attention to Detail
References
- Olesa Cherish, 615-579-5410
- Heather Sower, 615-578-7036
- Kristi Flutterman, 615-971-2871
Languages
- English
- Kurdish
Timeline
Patient Care Coordinator Assistant
Refine Facial Plastic Surgery
08.2024 - Current
Patient Concierge
Music City Plastic Surgery
01.2024 - 09.2024
Glencliff High School