Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARLEY ANDREWS

Knoxville

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Outbound Selector

Performance Food Group
05.2023 - Current
  • Identified opportunities to improve processes and increase efficiency.
  • Processed 275 pieces per hour with accuracy.
  • Kept warehouse areas clean, tidy and safe to work in.
  • Operated digital devices to identify tasks, locate products and submit completed work.
  • Met productivity and quality standards set by management.

Sales Representative

Fidelity Fire
04.2023 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Outbound Selector

Sysco
08.2017 - Current
  • Met productivity and quality standards set by management.
  • Assembled and repackaged items into containers and boxes for shipment.
  • Generated work orders, bills of lading and packing slips using software.
  • Examined shipping contents against manifests to detect discrepancies.

Pest Control Technician

Cooks Pest Control
07.2016 - 08.2017
  • Prepared exact chemical mixtures based on customers' likely pest concerns and current seasonal conditions.
  • Walked customers' property to identify infestations and potential sales opportunities.
  • Removed webs, nests, and other pest locations for customers.
  • Uphold business reputation for professionalism by maintaining neat personal appearance and clean truck.

Education

No Degree - Computer Science

Pellissippi State Community College
Knoxville, TN
05-2026

Skills

Service excellence

Lead generation expertise

Prioritization and scheduling

Client relations

Warehouse safety

Workplace cleanliness

Timeline

Outbound Selector

Performance Food Group
05.2023 - Current

Sales Representative

Fidelity Fire
04.2023 - Current

Outbound Selector

Sysco
08.2017 - Current

Pest Control Technician

Cooks Pest Control
07.2016 - 08.2017

No Degree - Computer Science

Pellissippi State Community College

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HARLEY ANDREWS