Summary
Overview
Work History
Education
Skills
Timeline
COMMUNICATION
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Harrison McGowan

Chapmansboro,TN

Summary

Dedicated and experienced guest services specialist with over a decade’s worth of experience in retail, tourism, and hospitality. My commitment to professionalism is unwavering, and my experience speaks for itself. Highly motivated to excel in any position I receive and utilize my specific skill sets.

Overview

8
8
years of professional experience

Work History

Front Desk / Night Audit

Springhill Suites Chattanooga Downtown/Cameron Harbor
07.2021 - 08.2024
  • Manage reservations and payments for guests and large groups
  • Upsell experiences for guests staying in the Downtown Chattanooga area (Aquarium tickets, baseball games, restaurants, etc)
  • Basic hotel duties such as investigating rooms before check-ins, cleaning office area and lounge, and preparing coffee for guests
  • Prepare paperwork and daily audit updates during overnight shifts
  • Answer time-sensitive phone calls from guests and large groups
  • Clean and maintain bar and food processing equipment

Volunteer Docent & Chef

Tennessee Aquarium
10.2016 - 07.2024
  • Greet guests and provide information on facilities and animal encounters
  • Manage membership database and POS system
  • Upsell guest packages to include IMAX films, annual memberships, and backstage experiences
  • Manage time-sensitive phone calls and voicemails from guests
  • Engage with guests during ambassador animal programs and private tours
  • Sanitize quarantine environments and equipment

Tour Guide

Shark Valley Tram Tours
01.2023 - 05.2023
  • Educate visitors about the flora and fauna of Everglades National Park during two hour tours of the Shark Valley Loop

Education

High School Diploma -

Sycamore High School
Pleasant View, TN
05.2012

Global Studies Major, Linguistics Minor

Middle Tennessee State University
Murfreesboro, TN

Some College (No Degree) - Biology University Transfer

Chattanooga State Community College
Chattanooga, TN

Skills

  • Cash Handling
  • Tourism
  • Product Delivery
  • Front Desk
  • Public Speaking
  • Hospitality
  • Food & Beverage
  • Database Management

Timeline

Tour Guide

Shark Valley Tram Tours
01.2023 - 05.2023

Front Desk / Night Audit

Springhill Suites Chattanooga Downtown/Cameron Harbor
07.2021 - 08.2024

Volunteer Docent & Chef

Tennessee Aquarium
10.2016 - 07.2024

High School Diploma -

Sycamore High School

Global Studies Major, Linguistics Minor

Middle Tennessee State University

Some College (No Degree) - Biology University Transfer

Chattanooga State Community College

COMMUNICATION

  • Speaker at 2024 International Herpetological Symposium in Knoxville, TN. “Amazonia on First Impression”
Harrison McGowan