Harrison McGowan
Chapmansboro,TN
Summary
Dedicated and experienced guest services specialist with over a decade’s worth of experience in retail, tourism, and hospitality. My commitment to professionalism is unwavering, and my experience speaks for itself. Highly motivated to excel in any position I receive and utilize my specific skill sets.
Overview
8
8
years of professional experience
Work History
Front Desk / Night Audit
Springhill Suites Chattanooga Downtown/Cameron Harbor
Chattanooga
07.2021 - 08.2024
- Manage reservations and payments for guests and large groups
- Upsell experiences for guests staying in the Downtown Chattanooga area (Aquarium tickets, baseball games, restaurants, etc)
- Basic hotel duties such as investigating rooms before check-ins, cleaning office area and lounge, and preparing coffee for guests
- Prepare paperwork and daily audit updates during overnight shifts
- Answer time-sensitive phone calls from guests and large groups
- Clean and maintain bar and food processing equipment
Volunteer Docent & Chef
Tennessee Aquarium
10.2016 - 07.2024
- Greet guests and provide information on facilities and animal encounters
- Manage membership database and POS system
- Upsell guest packages to include IMAX films, annual memberships, and backstage experiences
- Manage time-sensitive phone calls and voicemails from guests
- Engage with guests during ambassador animal programs and private tours
- Sanitize quarantine environments and equipment
Tour Guide
Shark Valley Tram Tours
01.2023 - 05.2023
- Educate visitors about the flora and fauna of Everglades National Park during two hour tours of the Shark Valley Loop
Education
High School Diploma -
Sycamore High School
Pleasant View, TN05.2012
Global Studies Major, Linguistics Minor
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - Biology University Transfer
Chattanooga State Community College
Chattanooga, TNSkills
- Cash Handling
- Tourism
- Product Delivery
- Front Desk
- Public Speaking
- Hospitality
- Food & Beverage
- Database Management
Timeline
Tour Guide
Shark Valley Tram Tours
01.2023 - 05.2023
Front Desk / Night Audit
Springhill Suites Chattanooga Downtown/Cameron Harbor
07.2021 - 08.2024
Volunteer Docent & Chef
Tennessee Aquarium
10.2016 - 07.2024
High School Diploma -
Sycamore High School
Global Studies Major, Linguistics Minor
Middle Tennessee State University
Some College (No Degree) - Biology University Transfer
Chattanooga State Community College
COMMUNICATION
- Speaker at 2024 International Herpetological Symposium in Knoxville, TN. “Amazonia on First Impression”