Harrison Steel III
Memphis
Summary
Dynamic professional with extensive experience in security management at Imperial Security, excelling in staff leadership and operational efficiency. Proven ability to analyze data and optimize resource allocation, enhancing team performance. Skilled in financial management and adept at resolving complex issues, fostering strong client relationships while ensuring compliance with safety protocols. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Imperial Security
Memphis
05.2014 - Current
- Managed approximately 10 to 12 security guards, ensuring optimal shift coverage.
- Supervised maintenance crews during ATM repairs, providing necessary security oversight.
- Coordinated coverage for clients, including events and large banking transactions.
- Oversaw staff activities to ensure adherence to established policies and procedures.
- Trained new employees on company procedures, identifying areas for improvement.
- Monitored security personnel compliance with safety protocols to maintain a secure environment.
- Optimized daily staff schedules to enhance resource allocation and coverage efficiency.
CASHIER ASSISTANT
Goody's
West Helena
11.2013 - 05.2014
- Discounted purchases through coupon redemption to enhance customer satisfaction.
- Processed payments, returns, and exchanges efficiently.
- Executed opening and closing procedures to ensure operational readiness.
- Assisted with closing duties, including cash counting and receipt reconciliation.
- Demonstrated strong communication skills while addressing customer inquiries and complaints.
- Facilitated customer assistance by providing information and resolving issues effectively.
BARTENDER
Harrah's Casino
Tunica
07.2012 - 09.2013
- Crafted innovative cocktails and beverages aligned with seasonal trends and available ingredients.
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Maintained up-to-date knowledge of mixology trends, bar equipment, and sanitation standards.
- Ensured compliance with alcohol awareness procedures to manage guest intoxication.
- Regularly maintained inventory levels to support operations during peak hours.
- Fostered strong relationships with customers and staff to improve service quality.
- Created visually appealing displays by strategically arranging bottles and glasses.
- Mixed and served beverages according to established recipes for consistency.
CORRECTIONS OFFICER
East Arkansas Correctional Unit
12.2010 - 09.2013
- Conducted regular inspections to ensure facility security at all times.
- Monitored inmate behavior to prevent crime, escape attempts, and dangerous activities.
- Responded to disturbances with appropriate force, adhering to departmental guidelines.
- Trained new officers on operational procedures and facility policies for effective performance.
- Inspected cells for signs of illegal activities and prohibited items.
- Maintained order through searches, shakedowns, head counts, and pat downs as needed.
- Demonstrated communication skills to de-escalate volatile situations.
- Counted inmates regularly to confirm presence and compliance.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
BEVERAGE SUPERVISOR AND BARTENDER
Hollywood Casino
Tunica
06.2004 - 05.2010
- Monitored employee performance through observations, feedback, and coaching sessions.
- Created weekly schedules for bar staff and communicated any changes or updates to team members.
- Analyzed sales data to identify improvement opportunities within beverage program offerings.
- Managed daily operations of beverage department, including ordering, inventory control, and pricing.
- Collaborated with marketing team to create campaigns that increased venue traffic during slow periods.
- Developed innovative cocktails for seasonal menus, boosting specialty drink sales.
- Conducted financial tasks such as cash handling, deposit preparation, and payroll processing.
Head Bartender
Resorts Casino
Tunica
06.2002 - 11.2003
- Anticipated guests' needs to deliver exceptional hospitality throughout visits.
- Maintained organization and cleanliness of bar during peak hours.
- Demonstrated problem-solving and multitasking skills in customer service roles.
- Prepared beverages and cocktails following established mixing and presentation standards.
- Mixed liquor, soda, and bitters to craft cocktails and other drinks.
- Trained new staff on bartending techniques including drink mixing and cash handling.
ACCOUNTS MANAGER
Rent –A- Center
West Helena
06.2002 - 01.2003
- Developed and maintained pipeline supporting monthly, quarterly, and annual objectives.
- Analyzed customer trends to guide strategic decision-making.
- Updated client information, contract modifications, and product pricing in databases.
- Forecasted sales figures to assess product and campaign effectiveness.
- Resolved complex customer issues promptly, maintaining positive client relationships.
Education
BACHELOR OF SCIENCE (B.S.) - INFORMATION TECHNOLOGY
Strayer University
Memphis, TN05.2022
ASSOCIATE OF OCCUPATIONAL STUDIES DEGREE - COMPUTER SYSTEMS AND NETWORK TECHNOLOGY
Vatterott
Memphis, TN03.2017
CERTIFICATE -
Phillips Community College
West Helena, AR01.2005
Skills
- Business administration
- Financial management
- Priority management
- Software deployment
- System diagnostics
- Hardware and software configuration
- Troubleshooting
- Network maintenance
- Software updates
- Behavior modification tactics
- Network devices management
- Security management
- Staff leadership
- Data analytics
Certification
- Electronic Fundamentals
- Novell Networking
- TCP/IP and Routing
- Peripherals and Data Communications
- PC Troubleshooting and Configuration
Timeline
SUPERVISOR
Imperial Security
05.2014 - Current
CASHIER ASSISTANT
Goody's
11.2013 - 05.2014
BARTENDER
Harrah's Casino
07.2012 - 09.2013
CORRECTIONS OFFICER
East Arkansas Correctional Unit
12.2010 - 09.2013
BEVERAGE SUPERVISOR AND BARTENDER
Hollywood Casino
06.2004 - 05.2010
Head Bartender
Resorts Casino
06.2002 - 11.2003
ACCOUNTS MANAGER
Rent –A- Center
06.2002 - 01.2003
BACHELOR OF SCIENCE (B.S.) - INFORMATION TECHNOLOGY
Strayer University
ASSOCIATE OF OCCUPATIONAL STUDIES DEGREE - COMPUTER SYSTEMS AND NETWORK TECHNOLOGY
Vatterott
CERTIFICATE -
Phillips Community College