Harshitha Mayilvanan
IT Analyst
Chennai
Summary
With over 8 years of experience across diverse operational and technical environments, I have consistently developed a strong foundation in cloud technology, Incident management. I am a proactive team player and a continuous learner, always striving hard to improve and stay ahead in a competitive industry. Additionally, I possess excellent communication and decision-making skills, which have contributed to my consistent growth throughout my career.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Azure System Administrator
TCS - Halfords Motoring and Cycling
Chennai
07.2022 - Current
- Deployed over 100 VMs on virtual networks through Azure portal in an efficient manner while optimizing network connectivity .
- Managed Azure load balancers, NSGs, and storage accounts, ensuring high availability and security of cloud resources.
- Manage Microsoft Entra-ID providing user account, groups, roles, and permissions. Also implemented Multi-Factor Authentication for secure access.
- Configured and managed backup, monitoring, and alerting systems for virtual machines to ensure proactive resolution of issues.
- Provided technical guidance to junior team members in developing their skills and ensuring adherence to best practices in Azure administration.
- Achieved a 10% cost saving through the optimization of Azure resources, including resource right-sizing, efficient scaling, and decommissioning underutilized assets.
Service Management Analyst
TCS - Mothercare
Chennai
09.2019 - 06.2022
- Managed IT service delivery processes, ensuring smooth operation of IT services in line with Service Level Agreements (SLAs) and ensuring high availability for business-critical applications.
- Coordinated incident management activities, efficiently handling incident prioritization, escalation, and resolution to minimize downtime and business disruption.
- Performed root cause analysis for recurring incidents and proactively implemented corrective actions to improve service reliability and prevent future issues.
- Collaborated with cross-functional teams including IT operations, development, and support teams to ensure seamless communication and efficient issue resolution.
- Facilitated change management processes by conducting CAB calls to ensuring that service changes were executed smoothly, minimizing operational risk.
- Submitted a Process Improvement Plan and got appreciation from customer.
Command Center Analyst
TCS - Rent A Center Warehouse & Retail Store
Chennai
07.2016 - 08.2019
- Monitored infrastructure, including routers, switches, windows/ Linux servers, and other applications to ensure optimal performance and quick identification of potential issues.
- Escalated critical issues to L2/L3 teams, ensuring that complex issues were addressed quickly to minimize service disruptions.
- Performed L1 tasks and routine maintenance tasks, including software updates, patching ensuring systems stayed up to date and secure.
- Contributed to continuous improvement by identifying recurring issues, suggesting solutions, and supporting efforts to implement process optimizations.
- Submitted a Process Improvement Plan and got appreciation from customer.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Rajalakshmi Engineering College
Chennai 08.2012 - 06.2016
Skills
User management
Networking
Virtualization
Incident management
Communication
Problem Solving
Team Management
Certification
Microsoft Certified, Azure Administrator Associate - Microsoft.
Timeline
Microsoft Certified, Azure Administrator Associate - Microsoft.
03-2025
Azure System Administrator
TCS - Halfords Motoring and Cycling
07.2022 - Current
Service Management Analyst
TCS - Mothercare
09.2019 - 06.2022
Lean Six Sigma Green Belt Certification – IASSC or ASQ.
08-2019
IT Service Management Foundation based on ISO/IEC 20000
11-2018
ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
10-2018
Command Center Analyst
TCS - Rent A Center Warehouse & Retail Store
07.2016 - 08.2019
Bachelor of Engineering - Electrical And Electronics Engineering
Rajalakshmi Engineering College
08.2012 - 06.2016
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