Hassan Dridi
Systems Administrator
Tunis,Tunisia
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
EMEA HPE Site Infrastructure Engineer
Hewlett Packard Enterprise (HPE)
Tunisia
2021.06 - Current
- Created plans and communicated deadlines to complete projects on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Worked with users to determine areas of technology in need of improved usability.
- Served as subject matter expert on proposed technology purchases.
- Monitored temperature and power draw to immediately detect faults and failures.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
- Introduced management tools to create and manage virtual server computing environment.
- Implemented corrective plans of action for network availability and latency.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Implemented internet and intranet applications on multiple platforms.
- Maintained current software licenses for computers and mobile devices.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
- Created nightly jobs for database backups.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Mentored employees and offered constructive feedback for performance improvement.
- Configured and tested Windows Server operating systems with roles features.
- Performed software installations and upgrades to LINUX or Windows operating systems.
- Identified issues, analyzed information and provided solutions to problems.
- Detailed upcoming software upgrades and system sprints to team members.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Integrated and updated software products to boost system compatibility.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Collaborated with team members to achieve target results.
IT Project Manager
Salem Tunisie
, Tunisia
2019.10 - 2021.06
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Coordinated technical training and personal development classes for staff members.
- Oversaw daily performance of computer systems and immediately responded to technical issues to keep network up and running.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Oversaw daily performance of computer systems and immediately responded to system issues to keep network up and running.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Created and terminated user's accounts from start to finish in business applications.
- Assisted in development of long-term strategies to grow department and resources.
- Wrote policy, procedure and manuals governing internal IT use.
- Customized and repaired technology based on staff requests.
- Updated customers and senior leaders on progress and roadblocks.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Partnered with project team members to identify and quickly address problems.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Led project teams through design, construction and launch process.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Support and Hotline Officer
Aziza for retails
2018.06 - 2019.10
- Install, configure, configure standard software, workstation, network equipment
- Diagnose malfunctions, failures, network incidents, material, equipment and application defects
- Participate in maintenance of equipment fleet of information systems (hardware, software, system components,...)
- Coordinate work and/ or interventions (maintenance, maintenance and/ or installation of materials, tools, equipment, systems...)
- Supervise installation and configuration of network and telecom administration equipment and software
- Implement network performance and quality monitoring dashboards (failures, flows, resource availability, security, etc.)
- Ensure technological watch to anticipate changes needed to optimize network
- Propose network IT investments to ensure equipment security, reliability and performance
- User support (hotline, helpdesk)
- Installation/maintenance of PC and laptop (OS + applications; MSI)
- System administration:
- Local deployment of systems strategies and recommendations defined by Group
- Security Management
- Management of user rights
- Fleet management, software deployment and license management
- Software updates (system and standard applications) Network administration: supervision of servers and network equipment
- Received and processed stock into inventory management system.
- Prepared variety of different written communications, reports and documents.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Computer Applied To Management
ESSEC Tunis
Tunisia 2015.05 - 2018.05
Skills
Decision-making skills
undefinedCertification
Red Hat Certified System Administrator
Timeline
EMEA HPE Site Infrastructure Engineer
Hewlett Packard Enterprise (HPE)
2021.06 - Current
Red Hat Certified System Administrator
2020-11
IT Project Manager
Salem Tunisie
2019.10 - 2021.06
Support and Hotline Officer
Aziza for retails
2018.06 - 2019.10
Bachelor of Science - Computer Applied To Management
ESSEC Tunis
2015.05 - 2018.05
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