Haven Jerfie
Chattanooga
Summary
Dynamic and dedicated cashier with extensive experience at Whole Foods Market Inc. Proven track record in enhancing customer satisfaction through exceptional service and effective conflict resolution. Skilled in cash handling and team collaboration, I consistently foster positive shopping experiences while training new staff to uphold high standards of professionalism and efficiency.
Overview
7
7
years of professional experience
Work History
Cashier
Whole Foods Market Inc
Chattanooga, TN
11.2024 - Current
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier Trainer
Target
Chattanooga, TN
02.2022 - 10.2024
- Trained new cashiers on company policies and procedures to ensure compliance and efficiency.
- Assisted in developing training materials for cashier onboarding programs, enhancing learning outcomes.
- Provided ongoing support and mentorship to cashier team, fostering professional development and confidence.
- Monitored cashier performance, offering constructive feedback to improve service quality and accuracy.
- Facilitated workshops on customer service techniques, improving overall guest satisfaction scores.
- Collaborated with management to identify training needs and streamline onboarding processes for new hires.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
Cashier
Publix
Chattanooga, TN
08.2019 - 01.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to streamline operations during peak hours.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at shift end.
- Implemented strategies to reduce checkout wait times, improving overall efficiency.
Education
High School Diploma -
Sequoyah High School
Soddy Daisy, TNSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Complex Problem-solving
Timeline
Cashier
Whole Foods Market Inc
11.2024 - Current
Cashier Trainer
Target
02.2022 - 10.2024
Cashier
Publix
08.2019 - 01.2021
High School Diploma -
Sequoyah High School