Hayden Henderson
Nashville
Summary
Dynamic Manager at Amazon with a proven track record of achieving top compliance rates and operational excellence. Skilled in logistic management and team mentorship, I spearheaded initiatives that improved safety scores and enhanced employee engagement. Proficient in SQL and MS Office, I thrive on driving performance and fostering collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Area Manager ||
Amazon
Nashville
01.2025 - Current
- Led the site to achieve the highest regional fast start compliance rate of 77.45%, ranking #1 across the Tennessee region.
- Set facility record by successfully managing the dispatch of 115,000 total shipments, the highest in site history.
- Improved site safety audit scores from 78.57 to 86.67 through the implementation of the A/B workstation system and enhanced dock safety protocols.
- Developed and launched the Associate of the Month recognition program to boost employee engagement and performance.
- Established a proactive equipment maintenance system for Avery devices, ensuring 100% operational readiness during peak season.
- Mentored and developed Process Assistants and Learning Ambassadors to strengthen operational leadership.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Maintained consistent WIP performance above 80%, despite reduced intervals and operational challenges.
- Spearheaded cross-functional safety initiatives, resulting in significant improvements across dock and pick areas.
- Led operational strategy adjustments during peak periods to maintain performance excellence while ensuring safety compliance
- Managed a team of associates while consistently exceeding regional performance metrics.cs
Area Manager |
Amazon
Chattanooga
06.2022 - 12.2024
- Managed 100+ associates in inbound/outbound operations at CHA1
- Optimized labor allocation for timely order fulfillment through collaboration
- Established weekly startup communications for shift consistency at CHA1
- Specialized training at IND8, pivotal in CHA1's transition to North America’s largest RELO facility
- Created CHA1 AM reverse logistics website for incoming managers
- Mentored and promoted 2 associates to L4 salaried leadership roles
- Spearheaded change management, reducing safety incidents by 32%
- Led FHN inbound team to outstanding operational performance, peaking at 89.51% to OP in Q1 and Q2
Logistic Consultant
Axle Logistics
Knoxville
01.2022 - 06.2022
- Directed sales initiatives and customer service for freight requirements
- Managed end-to-end delivery processes, fostering partnerships with carriers and shippers
- Ensured secure and timely deliveries, meeting client expectations in goods transportation oversight
- Collaborated on pricing strategies and innovative solutions for client portfolio expansion
Leadership Development Intern
RippleMatch
Atlanta
08.2020 - 10.2020
- Selected to work closely with RippleMatch Leadership Team
- Expanded user base and campus awareness through social media, email marketing, presentations, and networking
- Strategically assessed and improved growth and performance metrics
Financial Services Intern
Capstone Financial, LLC
Atlanta
06.2020 - 08.2020
- Completed Mass Mutual University Courses and Sandler's Certificate training
- Efficiently utilized the Mass Mutual Training Program to build client relationships in both natural and cold markets
- Assisted a financial advisor mentor in day-to-day tasks
- Gained a comprehensive understanding of the components of a balanced financial plan
Education
Bachelor of Science - Business Administration
The University of Tennessee
KnoxvilleDual Enrollment - Credit Achieved
Lanier Technical College
Cumming, GeorgiaSkills
- MS Office (Excel, PowerPoint, Word, Access)
- Coding in R
- Coding in HTML
- SQL
- Tableau
- Google Ads
- Teamwork
- Time management
- Logistic management
- Big picture thinker
Certification
- Project Management Professional Certificate (Google)
- Bloomberg Certified
Leadership Experience
- POC, Warriors@Amazon, Chattanooga, TN, 01/01/23, Led Warriors@Amazon community meetings, managed event calendars for Warriors@Amazon and organized impactful volunteer events honoring veterans
- Podcast Featured Guest, SLĀ Foundation, Guest speaker for young professionals, shared insights on networking, overcoming challenges, and the importance of career experience
- Public Relations & Social Chair, Phi Delta Theta Fraternity, Knoxville, TN, As Public Relations Chair, managed communication, resolved disputes, and handled social media for Fraternity/Sorority organizations, As Social Chair, organized engaging events, networked with businesses, ensured compliance, and developed the social calendar for a 68-member fraternity
Timeline
Area Manager ||
Amazon
01.2025 - Current
Area Manager |
Amazon
06.2022 - 12.2024
Logistic Consultant
Axle Logistics
01.2022 - 06.2022
Leadership Development Intern
RippleMatch
08.2020 - 10.2020
Financial Services Intern
Capstone Financial, LLC
06.2020 - 08.2020
Bachelor of Science - Business Administration
The University of Tennessee
Dual Enrollment - Credit Achieved
Lanier Technical College
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