Hayfa Al Bahri
Ksa- Tunisia
Summary
Dynamic leader with a proven track record , excelling in operations management and team leadership. Skilled in elevating customer service standards and driving operational excellence, achieving significant improvements in performance metrics. Expert in problem-solving and staff management, fostering high morale and collaboration across teams.
Overview
13
13
years of professional experience
Work History
Operations Manager
Future Creator Co
2023.12 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Key Account Manager
Future Creators Co
2021.09 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Flight Attendant
Saudi Airline
2016.08 - 2021.07
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Customer Service Supervisor
Straem- Convergys
2013.12 - 2015.01
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Support Specialist
Teleperformance
2012.03 - 2013.07
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Master of Science - Business Administration And Management
University Of People
Online _ US04.2023
Bachelor of Science -
Compus of Tunisa
Tunisia06.2015
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Management
Languages
Arabic, French
Native language
English
Advanced
C1
Timeline
Operations Manager
Future Creator Co
2023.12 - Current
Key Account Manager
Future Creators Co
2021.09 - Current
Flight Attendant
Saudi Airline
2016.08 - 2021.07
Customer Service Supervisor
Straem- Convergys
2013.12 - 2015.01
Customer Support Specialist
Teleperformance
2012.03 - 2013.07
Master of Science - Business Administration And Management
University Of People
Bachelor of Science -
Compus of Tunisa
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