Haylen Lyte
Goodlettsville
Summary
Dynamic Customer Solutions Specialist with extensive experience at Tractor Supply Company, excelling in complaint investigation and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining professionalism under pressure while achieving high customer loyalty and resolving complex issues efficiently.
Overview
8
8
years of professional experience
Work History
Customer Solutions Specialist
Tractor Supply Company
09.2021 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Escalated customer issues to management for appropriate action to be taken.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Xtend Healthcare
08.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Genesco
Customer Service Associate
01.2017 - 08.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
Basic Studies
Hunters Lane High School
Nashville05-2014
Skills
- Complaint investigation
- Reporting and documentation
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Customer relations
- Call center experience
- Conflict resolution
Timeline
Customer Solutions Specialist
Tractor Supply Company
09.2021 - Current
Customer Service Representative
Xtend Healthcare
08.2020 - 09.2021
Genesco
Customer Service Associate
01.2017 - 08.2020
Basic Studies
Hunters Lane High School
Similar Profiles
Shyann StrongShyann Strong
Cashier at Tractor Supply CompanyCashier at Tractor Supply Company
Kayla WilleKayla Wille
Team Lead at Tractor Supply CompanyTeam Lead at Tractor Supply Company
Cathern VargasCathern Vargas
Senior Retail Manager at Tractor Supply CompanySenior Retail Manager at Tractor Supply Company
Jackson RossJackson Ross
Warehouse Material Handler at Tractor Supply CompanyWarehouse Material Handler at Tractor Supply Company
Crystal KurekCrystal Kurek
Music & Drama Teacher at St. Edward SchoolMusic & Drama Teacher at St. Edward School