Summary
Overview
Work History
Education
Skills
Timeline
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Hayli Mizell

Hayli Mizell

Columbia

Summary

Adept at multitasking and team collaboration, I significantly enhanced guest satisfaction at North Italia by managing high-pressure situations and ensuring seamless service. My proficiency in POS systems and commitment to maintaining a clean work area underscore my technical and interpersonal skills, contributing to a positive and efficient dining experience.

Overview

5
5
years of professional experience

Work History

Host

North Italia
10.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server/Bartender

Hooters
03.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Bartender

Daqs Wings and Grill
08.2023 - 03.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintaining a kept up, professional look.
  • Always practicing team work and keeping a positive mindset in a potentially chaotic environment.

Server

Tokyos Steakhouse
10.2022 - 08.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Host/Server

Walk-On's Bistreaux & Bar
02.2022 - 09.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Server

Logans Roadhouse Grill
04.2022 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Smoothie King
07.2020 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

GED - N/A

Louisiana Delta Community College
Monroe, LA
05.2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Above and Beyond performance when it comes to taking care of guests
  • Very tidy of my work area
  • Very clean money management

Timeline

Host

North Italia
10.2024 - Current

Server/Bartender

Hooters
03.2024 - 07.2024

Server/Bartender

Daqs Wings and Grill
08.2023 - 03.2024

Server

Tokyos Steakhouse
10.2022 - 08.2023

Server

Logans Roadhouse Grill
04.2022 - 04.2022

Host/Server

Walk-On's Bistreaux & Bar
02.2022 - 09.2022

Barista

Smoothie King
07.2020 - 07.2021

GED - N/A

Louisiana Delta Community College

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Hayli Mizell