Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Heath Hardin

Bruceton

Summary

Dynamic Field Technician with a proven track record at Spectrum, excelling in problem-solving and communication. Recognized for delivering high-quality service through effective troubleshooting and safety practices. Demonstrated leadership by mentoring team members and enhancing operational efficiency, ensuring customer satisfaction and reliability in service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Field Technician

Spectrum
02.2022 - Current
  • A field technicians actions reflect how the customer see us as a company. Communication with the customer to find a solution is a key factor.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Utilizing safety is major key in what a tech does. Without it, we wouldn't be able to insure the proper steps have been taken to provide the services for the customer.
  • A field technicians responsibilities require thorough troubleshooting and diagnostics throughout the premises.
  • Testing systems, noting issues and completing preventive maintenance to insure the reliability of the service

Field Technician

Benton County Cable
08.2019 - 02.2022
  • Utilized safety practices with no complaints or accidents.
  • Performed more than field tech work, including maintenance on the plant and some headend responsibilities.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Collaborated with other field technicians to resolve complex technical issues.

Manager

Dominos Pizza Inc.
03.2017 - 01.2018
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.

Education

High School Diploma -

Camden Central High
Camden TN

Skills

  • Leadership
  • Problem Solving
  • Craftsmanship
  • Educational
  • Communication
  • Workplace Safety

Accomplishments

  • I had goals set when I was first hired. I have currently accomplished those goals by performing the work I have done.
  • Progressed from a field technician II to V.
  • Ranked myself into the top five of technicians throughout the system.
  • Made myself a go to technician when needed on special projects.

Certification

  • Ncti progression from a field technician II to V.
  • Spectrum Business Training
  • Fiber Optic Training

Timeline

Field Technician

Spectrum
02.2022 - Current

Field Technician

Benton County Cable
08.2019 - 02.2022

Manager

Dominos Pizza Inc.
03.2017 - 01.2018

High School Diploma -

Camden Central High

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Heath Hardin