Heath Hayes
Marketing
Franklin
Summary
Proven leader in customer relations and store organization, I significantly enhanced customer satisfaction at Destination XL Group Inc. by resolving escalated issues and streamlining operations. Skilled in team management and business development, I consistently maintain high accuracy in transactions, fostering a positive shopping environment. My approach combines effective stock management with exemplary customer service, driving business success.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Destination XL Group Inc.
04.2022 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Tutor
Self-employeed
08.2021 - 08.2022
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Cashier
Kroger
04.2020 - 05.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BBA - Marketing
Mississippi State University
Starkville, MS 05.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Team management
Business development
Accomplishments
Vice president of Delta Chi October 2024- November 2025
Timeline
Assistant Store Manager
Destination XL Group Inc.
04.2022 - 01.2025
Tutor
Self-employeed
08.2021 - 08.2022
Cashier
Kroger
04.2020 - 05.2022
BBA - Marketing
Mississippi State University
05.2001 -
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