Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Adkins

Winfield

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

CSR

Senture
08.2024 - Current

I am currently employed with Senture, as a customer service representative. I started with the company in August of 2024. I am trained in enrollment’s and authorization’s.

Laborer

Consolidated Nuclear Security
05.2021 - 02.2023

Monitored pipefitters and electricians during welding to ensure safety compliance.

Dispatcher

Advanced Transportation
03.2022 - 05.2024
  • Coordinated logistics for timely dispatch of vehicles and personnel.
  • Monitored communication channels to ensure efficient service delivery.
  • Managed scheduling for drivers, optimizing routes for maximum efficiency.
  • Ensured rapid resolution by promptly responding to emergencies.

Office Manager

AA Transport of East TN
08.2010 - 07.2017
  • Managed daily office operations, ensuring efficient workflow and effective communication among staff.
  • Coordinated scheduling for appointments and meetings, optimizing time management across departments.
  • Implemented administrative procedures to enhance office efficiency and improve task completion rates.
  • Maintained accurate records of inventory and office supplies, facilitating timely reorders when necessary.
  • Assisted in the onboarding process for new employees, providing training on company policies and procedures.
  • Developed filing systems that improved document retrieval speed and reduced clutter in workspaces.

Education

GED -

TCAT
Oneida, TN

Skills

  • Enjoy helping other’s
  • Pay attention to detail
  • Good at de-escalating a situation
  • Good at problem solving

Timeline

CSR

Senture
08.2024 - Current

Dispatcher

Advanced Transportation
03.2022 - 05.2024

Laborer

Consolidated Nuclear Security
05.2021 - 02.2023

Office Manager

AA Transport of East TN
08.2010 - 07.2017

GED -

TCAT
Heather Adkins