Heather Bakos
Gallatin
Summary
Results-oriented professional with a strong background in server troubleshooting and customer relationship management. Proven ability to train and mentor staff while ensuring seamless communication between kitchen and front-of-house operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server Support Team Lead
Grecians Greek and Italian Cuisine
Gallatin
02.2020 - 02.2024
- Led server support team to enhance guest satisfaction through efficient service delivery.
- Trained and mentored staff on menu knowledge and service standards.
- Coordinated communication between kitchen and front-of-house staff to streamline service flow.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed inventory levels to ensure timely availability of dining supplies and equipment.
- Maintained positive working relationship with fellow staff and management.
Direct Care Coordinator
21st Century Living Services
Gallatin
01.2009 - 02.2020
- Coordinated care plans for individuals with developmental disabilities.
- Monitored client progress and adjusted care plans to ensure alignment with individual needs and goals.
- Supported clients in daily living activities and personal care routines to enhance independence and quality of life.
- Facilitated communication between clients, families, and healthcare providers.
- Developed positive relationships with families, caregivers, and other members of the healthcare team.
- Provided emotional support to clients during challenging situations to promote resilience and coping strategies.
- Assisted clients with daily tasks, such as grooming, dressing, bathing, and eating.
- Maintained accurate records regarding services rendered and reported any changes in a timely manner.
Education
High School Diploma -
International Commerce Institute
Tempe, AZ06-2005
Skills
- Server troubleshooting
- Customer resolution and relationship management
- Inventory management
- Menu knowledge
- Communication management
Certification
CPR
Timeline
Server Support Team Lead
Grecians Greek and Italian Cuisine
02.2020 - 02.2024
Direct Care Coordinator
21st Century Living Services
01.2009 - 02.2020
High School Diploma -
International Commerce Institute