Heather Brown
Nashville
Summary
Operations professional with expertise in overseeing student success initiatives and managing technology implementations. Experienced in project management, budget operations, process improvement, and team supervision, delivering effective solutions to enhance organizational performance. Dedicated to fostering an environment that supports growth and collaboration.
Overview
13
13
years of professional experience
Work History
Director of Operations for Student Success
Tennessee Board of Regents
Nashville
07.2021 - Current
- Oversee operations for system-wide student success initiatives, ensuring alignment with strategic goals.
- Serve as lead project manager for student success technology initiatives, including systemwide CRM (Slate and Recruit) and Comprehensive Learner Record (TBR CRED) implementations; overseeing vendor coordination, deliverables, project timelines, and budget management.
- Lead coordination of the Student Affairs Subcouncil, including agenda setting, content preparation, meeting documentation, guest speaker engagement, and technical facilitation for in-person and virtual meetings.
- Direct planning and execution of the SOAR Competition initiative. Including management of student, faculty, and staff competitions; coordination and recruitment of volunteer judges; oversight of virtual competitions (fall) and in-person competitions (spring), including the virtual art gallery and Honors Choir.
- Coordinate multi-committee planning and onsite execution for SkillsUSA State Conference, including opening ceremonies, awards banquet, and recognition programming.
- Lead comprehensive planning and execution of the Degrees of Success Conference, including keynote speaker coordination, contract management, session planning, procurement of event materials and promotional items, and full onsite operational management.
- Coordinate and streamline process improvements and updates for the TCAT Student Handbook, and the Community College and TCAT operational calendars.
- Coordinate logistics and develop marketing materials for student success learning opportunities to enhance participation and engagement.
- Develop and manage a master calendar for professional development opportunities in student success.
- Oversee budget operations, procurement processes, and business procedures per system office guidelines for the department.
- Supervise Student Success Coordinator and graduate assistants. Guide project priorities, delegate tasks, and ensure successful outcomes.
- Maintain OSS web content, ensuring content remains current and relevant for users.
Administrative Assistant III
Tennesee Board of Regents
Nashville
07.2017 - 07.2021
- Managed all travel logistics for the Vice Chancellor and office staff, including itineraries, registrations, reservations, and expense reconciliation.
- Drafted, reviewed, and routed general and confidential correspondence for the Vice Chancellor, ensuring accurate and secure electronic record-keeping.
- Coordinated scheduling and operations for the Student Affairs Subcouncil and related advisory groups, including agenda preparation, materials development, and logistical support to ensure effective governance and communication.
- Provided functional supervision, training, and day-to-day guidance to Administrative Assistant I staff and graduate assistants.
- Oversaw daily administrative operations for Student Success, including leave management, time reporting, and compliance with institutional processes.
- Managed and maintained the Student Success website, developed web-based surveys, and supported cloud-based document organization and collaboration systems.
- Led and supported special projects aimed at streamlining administrative workflows and improving departmental efficiency.
Administrative Assistant I
Tennessee Board of Regents
Nashville
10.2016 - 07.2017
- Provided high-level administrative and project coordination support to Assistant and Associate Vice Chancellors, ensuring effective execution of priorities and initiatives.
- Managed daily office operations, maintaining efficient workflows and ensuring seamless functional support across leadership activities.
- Coordinated executive leadership team meetings, including scheduling, agenda preparation, and calendar management for senior administrators.
- Oversaw procurement and inventory management of office supplies.
- Designed and implemented organized filing and records management systems to ensure accessibility, accuracy, and compliance.
- Supported special projects and strategic initiatives through detailed administrative coordination and execution support.
- Maintained and updated departmental website content to ensure accuracy
- Created visual design assets, including presentations, conference materials, and event graphics, to enhance communication and engagement.
Office Manager
Exodus Health Center
Brentwood
07.2015 - 10.2016
- Managed daily clinic operations, including inventory tracking, maintenance of office technology, and oversight of facility organization and readiness.
- Monitored and maintained financial records, including tracking revenue performance and progress toward established financial goals.
- Coordinated patient billing, collections, and insurance claims processing to improve accuracy, efficiency, and continuity of financial operations.
- Reviewed and updated patient policies and procedural documentation to ensure compliance, clarity, and alignment with current operational standards.
Chiropractic Assistant
Exodus Health Center
Brentwood
02.2014 - 07.2015
- Coordinated daily provider schedules to optimize patient flow, appointment efficiency, and clinic utilization.
- Educated patients on individualized care plans, supporting understanding, adherence, and continuity of treatment.
- Managed inbound patient communications, addressing inquiries, concerns, and service-related questions in a timely and professional manner.
- Maintained accurate patient records by documenting daily services and updating clinical information in the practice management system.
- Processed patient payments and supported financial transactions, ensuring accuracy and proper record-keeping.
- Coordinated and promoted clinic events and outreach initiatives to strengthen community engagement and patient awareness.
Administrative, Sales and Social Media Manager
Signs First
Nashville
03.2013 - 02.2014
- Prepared and reviewed contracts for large-scale projects, ensuring accurate documentation and clear communication between business parties.
- Provided customer service support by responding to inquiries, resolving issues efficiently, and maintaining positive client interactions.
- Managed and maintained social media content, regularly updating posts to increase engagement and strengthen audience presence.
- Performed data entry for sales and inventory records, ensuring accuracy and consistency across tracking systems.
- Managed vinyl production workflow, including stock tracking and statistical reporting to support inventory control and production planning.
Education
Master of Professional Studies - Strategic Leadership
Tennessee Technological University
Cookeville, TN05-2021
Bachelor of Fine Arts - Studio Art
Austin Peay State University
Clarksville, TN12-2011
Associate of Arts - Art Education
Walters State Community College
Morristown, TN12-2008
Skills
- Project Management
- Strategic Planning & System Implementation
- Budget Management
- Operational & Administrative Leadership
- Process Improvement & Workflow Design
- Event & Conference Leadership
Timeline
Director of Operations for Student Success
Tennessee Board of Regents
07.2021 - Current
Administrative Assistant III
Tennesee Board of Regents
07.2017 - 07.2021
Administrative Assistant I
Tennessee Board of Regents
10.2016 - 07.2017
Office Manager
Exodus Health Center
07.2015 - 10.2016
Chiropractic Assistant
Exodus Health Center
02.2014 - 07.2015
Administrative, Sales and Social Media Manager
Signs First
03.2013 - 02.2014
Master of Professional Studies - Strategic Leadership
Tennessee Technological University
Bachelor of Fine Arts - Studio Art
Austin Peay State University
Associate of Arts - Art Education
Walters State Community College