Heather Centracchio
Gallatin
Summary
Dynamic and adaptable professional with a strong background in customer service. Proven ability to foster positive relationships and resolve issues effectively. Skilled in organization and communication, with a passion for patient-focused care and medical office administration. Committed to continuous improvement and creating engaging learning environments.
Overview
21
21
years of professional experience
Work History
Stay At Home Mom
Self-Employed
02.2012 - Current
- Dedicated homeschool teacher
- Educated 4 children in grades k-12
- Organized many large homeschool events for the community
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adapted teaching methods and materials to meet students' varying needs.
- Created and developed lesson plans to meet students' academic needs.
- Fostered student curiosity and interest through creative hands-on activities.
Custodian
KY-TN Conference
03.2010 - 01.2012
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Moved furniture for cleaning and set up for special events.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Medical Assistant Intern
Skyline Medical Center
01.2004 - 03.2004
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Collected histories, vitals, and current complaints via patient interviews.
- Obtained client medical history, medication information, symptoms, and allergies.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Communicated with patients and families to answer questions and provide reassurance.
Customer Service Cashier
Cracker Barrell Old Country Store
04.2004 - 02.2010
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Applied Science - Medical Assisting
Anthem Career College
Nashville, TNSkills
- Dependable
- Organization
- Communication
- Friendly, positive attitude
- Flexible and adaptable
- Patient-focused care
- Quick problem solver
Timeline
Stay At Home Mom
Self-Employed
02.2012 - Current
Custodian
KY-TN Conference
03.2010 - 01.2012
Customer Service Cashier
Cracker Barrell Old Country Store
04.2004 - 02.2010
Medical Assistant Intern
Skyline Medical Center
01.2004 - 03.2004
Associate of Applied Science - Medical Assisting
Anthem Career College
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