Heather Claiborne
Clinton
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
24
24
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Oak Ridge
09.2021 - Current
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted in training new employees on pharmacy procedures.
- Mixed pharmaceutical preparations according to written prescriptions.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Provided education materials about medications to patients upon request.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Organized work areas so that everything was easily accessible when needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared prescription transfers to other pharmacies.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received payment from customers and processed credit card transactions when necessary.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Verified prescriptions and drug labels, documents and packages.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Taco Bell
Tacala Companies
04.2001 - 08.2021
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
Customer Service Representative
Sitel Inc
Oak Ridge
02.2010 - 10.2010
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Clinton Senior High School
Clinton, Tn05-2002
Skills
- Medication preparation
- Aseptic techniques
- Inventory management
- Prescription verification
- Patient education
- Customer service
- Data entry
- Prescription processing
- Team training
- Problem solving
- Equipment maintenance
- Communication skills
- Time management
- Multitasking capacity
- Verifying orders
- Cash register operations
- Processing payments
- Team building
- FDA and ICH guidelines
- Cleaning and sanitizing
- Heartsaver first aid CPR AED (first aid CPR AED)
- Receiving incoming supplies
- Drug delivery mechanisms
- Product knowledge
- HIPAA
- Heartsaver CPR AED
- Secure drug inventory
- Prescription filling and labeling
- Item pricing
- Resolving customer issues
- Medical insurance claims processing
- Self motivation
- Pharmacy and customer records management
- Goal setting
- FDA drug safety guidelines
- HIPAA compliance
- Dispensing medications
- Verbal and written communication
- Labeling prescriptions
- Organizational skills
- Drug classification
- Drug inventory control
- Certified pharmacy technician
- Medication labels
- Equipment cleaning and maintenance
- Teamwork and collaboration
- Drug safety
- Troubleshooting malfunctioning equipment
- Insurance verification
- Drug interaction awareness
- Dosage form preparation
- Medication storage and labeling
- Insurance reconciliation
- Labeling accuracy
- Confidentiality and HIPAA
- Dosage calculation
- Supporting pharmacy operations
- Order verification
- Heartsaver first aid (first aid)
- Profile updating
- New hire onboarding
- Manual and automated medication dispensing
Timeline
Pharmacy Technician
Walgreen's Pharmacy
09.2021 - Current
Customer Service Representative
Sitel Inc
02.2010 - 10.2010
Taco Bell
Tacala Companies
04.2001 - 08.2021
High School Diploma -
Clinton Senior High School