Heather Coulston
Covington,TN
Summary
Results-driven healthcare professional with extensive leadership experience as a Practice Manager and a strong clinical background in veterinary medicine. Proven expertise in team leadership, operations management, and enhancing patient satisfaction in fast-paced environments. Skilled in fostering collaborative team dynamics and implementing efficient processes that drive organizational success. Committed to delivering high-quality care while optimizing operational performance to meet the evolving needs of patients and staff. Willing to relocate.
Overview
9
9
years of professional experience
Work History
Practice Manager
Westrock Orthodontics
Memphis, TN
04.2025 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Growth of 23% within 6 months
Veterinary Assistant (PRN)
PetVax East Memphis
Memphis, TN
06.2019 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Assisted in life-saving procedures, effectively collaborating with the veterinary team to provide optimal care for critically ill animals.
Kennel Technician / Office Assistant
Tipton County Animal Shelter
Brighton, Colorado
11.2016 - 06.2019
- Maintained animal care routines
- Assisted with medical needs
- Provided customer service
Education
Veterinary Assistant Program -
Penn Foster College
Arizona City, AZ01.2020
GED -
Ripley Tech
Ripley, TN03.2018
Timeline
Practice Manager
Westrock Orthodontics
04.2025 - Current
Veterinary Assistant (PRN)
PetVax East Memphis
06.2019 - Current
Kennel Technician / Office Assistant
Tipton County Animal Shelter
11.2016 - 06.2019
Veterinary Assistant Program -
Penn Foster College
GED -
Ripley Tech