Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Delong

Lenoir City

Summary


Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Overview

11
11
years of professional experience

Work History

Cashier/ Customer Service

Meadow View Greenhouse & Garden Center
02.2020 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of checkout area to promote safety and efficiency.
  • Collaborated with team members to manage inventory levels and restock shelves.
  • Handled cash, credit, and digital payment methods while following company policies.
  • Resolved customer concerns promptly to enhance satisfaction and loyalty.
  • Monitored product displays for compliance with promotional standards and store guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Caregiver

SCHAS
12.2018 - 07.2019
  • Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
  • Implemented safety protocols to enhance client well-being and reduce accident risks.
  • Provided personalized care to clients, ensuring comfort and safety in daily activities.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
  • Assisted disabled clients to support independence and well-being.

Accounts Payable Clerk

Lenoir City Chrysler Dodge Jeep Ram
02.2016 - 03.2018
  • Processed high volumes of invoices, ensuring timely and accurate payments.
  • Reconciled vendor statements to resolve discrepancies and maintain account accuracy.
  • Managed payment scheduling to optimize cash flow and enhance financial efficiency.
  • Implemented process improvements that reduced invoice processing time by streamlining workflows.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Improved vendor relationships through diligent communication and prompt issue resolution.
  • Trained new team members on accounts payable processes, fostering a productive work environment.
  • Evaluated financial records to detect errors and discrepancies.
  • Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.

Secretary/Technician

Methodist Medical Center Physical Therapy Center
02.2014 - 02.2016
  • Managed scheduling and calendar coordination for executives, ensuring optimal time management.
  • Facilitated effective communication between departments, streamlining information flow and collaboration.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Education

Lenoir City High School
Lenoir City, TN
05-2006

Skills

  • Customer service
  • Cash handling
  • Written and verbal communication
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier/ Customer Service

Meadow View Greenhouse & Garden Center
02.2020 - Current

Caregiver

SCHAS
12.2018 - 07.2019

Accounts Payable Clerk

Lenoir City Chrysler Dodge Jeep Ram
02.2016 - 03.2018

Secretary/Technician

Methodist Medical Center Physical Therapy Center
02.2014 - 02.2016

Lenoir City High School

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Heather Delong