Heather Dillon
Knoxville
Summary
Compassionate New Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and communication with healthcare teams. Excel in empathy, adaptability, and problem-solving to enhance patient experience and streamline office operations.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
New Patient Coordinator
University Cancer Specialists
Knoxville
02.2025 - Current
- Greeted new patients and provided information about services offered.
- Scheduled appointments and coordinated patient flow efficiently.
- Assisted patients with completing necessary paperwork and forms.
- Communicated with medical staff to relay patient information accurately.
- Managed patient records using electronic health record systems.
- Responded to patient inquiries via phone and email promptly.
- Collaborated closely with clinical staff members to ensure that all necessary documents were obtained prior to treatment being rendered.
- Answered questions regarding clinic policies or procedures in an informative manner.
- Coordinated patient intake processes, including obtaining medical records from outside sources, verifying insurance eligibility, collecting co-pays and scheduling follow up visits as needed.
- Performed administrative tasks such as filing documents, entering data into the system, preparing letters or reports as requested by management team members.
- Updated patient demographic information in accordance with changes made during each visit.
- Responded promptly to telephone inquiries from potential new patients regarding services offered.
- Developed relationships with referring physicians and other health care providers to ensure the efficient flow of patient referrals.
- Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
Patient Navigator
Orlando Health Imaging Centers
Orlando
06.2024 - 01.2025
- Assisted patients in navigating healthcare services and resources.
- Coordinated appointments between patients and healthcare providers.
- Educated patients about treatment options and procedures.
- Collaborated with medical staff to ensure smooth patient transitions.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Compiled reports on patient navigation activities for management review.
- Acted as an advocate for vulnerable populations who may have difficulty accessing needed services.
- Maintained professional relationships with healthcare providers.
- Monitored patient progress through follow-up calls and visits.
- Provided emotional support to patients as they cope with illness or disability.
- Attended team meetings to discuss patient cases and develop individualized care plans.
- Reported liabilities and risk management concerns to supervisor for review.
Scheduling Coordinator
Orlando Health Imaging Centers
Orlando
01.2022 - 06.2024
- Managed calendar appointments and meeting requests for team members.
- Utilized scheduling software to streamline operations and improve workflow efficiency.
- Assisted in training new staff on scheduling processes and tools.
- Maintained accurate records of appointments and changes in schedules.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Developed strategies for improving efficiency within the scheduling process.
- Coordinated with department managers to adjust employee schedules as needed.
- Assisted patients with scheduling appointments and managing their health records.
- Answered patient inquiries and provided information about services offered.
- Handled patient concerns with empathy and professionalism to enhance satisfaction.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Shift Manager
Huey Magoos Chicken
Orlando
06.2020 - 01.2022
- Managed daily operations to ensure smooth workflow and service delivery.
- Trained and mentored team members on company policies and procedures.
- Coordinated staff schedules to meet business needs and maintain coverage.
- Implemented safety protocols to maintain a secure working environment.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Teacher
Kumon Learning Center
Ocoee
08.2019 - 06.2021
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to promote student participation and critical thinking.
- Assessed student performance through tests and assignments regularly.
- Provided individualized support to students needing extra assistance or guidance.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem solving strategies among students.
Education
EMT B - Emergency Medicine
Roane State Community College
Harriman, TN 01.2026 - 06.2026
Ocoee High School
Ocoee, FLGeneral Studies
Valencia College
Orlando, FLSkills
- Electronic health records
- Patient scheduling
- Medical terminology
- Insurance verification
- Patient advocacy
- HIPAA compliance
- Healthcare
- Healthcare system navigation
- Patient care
- Medical record requests
- Patient care coordination
Languages
Spanish
Professional
References
References available upon request.
About Me
- I love to spend time with my family and provide support to others, as I am a caretaker at heart. I love oncology because it provides that step between being there for someone emotionally and caring for someone physically. Showing patients that someone cares for them beyond their disease is really important to me.
Timeline
EMT B - Emergency Medicine
Roane State Community College
01.2026 - 06.2026
New Patient Coordinator
University Cancer Specialists
02.2025 - Current
Patient Navigator
Orlando Health Imaging Centers
06.2024 - 01.2025
Scheduling Coordinator
Orlando Health Imaging Centers
01.2022 - 06.2024
Shift Manager
Huey Magoos Chicken
06.2020 - 01.2022
Teacher
Kumon Learning Center
08.2019 - 06.2021
Ocoee High School
General Studies
Valencia College