Heather Griffith
Sevierville
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
Work History
Front Desk Representative
MyFlight Helicopter Tours
Sevierville, TN
07.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Delivered above-and-beyond service to guests by making reservations and setting up tours.
- Accepting payment including cash, debit card, and credit card.
- Maintained a clean workspace environment.
Sales Associate
SKECHERS Factory Outlet
Sevierville, TN
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Supervisor
Harris Teeter
Hilton Head Island, SC
05.2019 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Tabernacle Christian School
Monroe05.2019
Skills
- Hospitality Service
- Guest Registration
- Welcoming Guests
- Front Desk Management
- Posting Charges
- Guest Satisfaction
- Credit and Cash Payments
- Guest Services
Timeline
Front Desk Representative
MyFlight Helicopter Tours
07.2023 - Current
Sales Associate
SKECHERS Factory Outlet
06.2023 - Current
Supervisor
Harris Teeter
05.2019 - 09.2021
High School Diploma -
Tabernacle Christian School
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