Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hinojos

Clarksville

Summary

Dedicated and quick-learning professional with a strong background in customer service. Proven ability to tackle new challenges and deliver exceptional results. Committed to providing high-quality support and exceeding expectations in every role.

Overview

13
13
years of professional experience

Work History

TLE Service Writer

Walmart
Victorville
01.2018 - 07.2023
  • Provided customer service by addressing inquiries and resolving concerns promptly.
  • Managed service appointments using Walmart's scheduling software efficiently.
  • Assisted customers with product selections and service recommendations effectively.
  • Documented service transactions accurately in the company database.
  • Collaborated with team members to improve customer satisfaction and service quality.
  • Maintained organized records of services performed for easy retrieval and review.
  • Provided excellent customer service at all times while interacting with clients.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Consulted with technicians regarding any additional work that may be necessary on a particular job.

Sales Associate

Spirit Halloween LLC
Victorville
08.2016 - 10.2017
  • Assisted customers in selecting products to meet their needs.
  • Maintained store displays to enhance product visibility and appeal.
  • Collaborated with team members to achieve sales goals and targets.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Stocked shelves and organized inventory for optimal accessibility.
  • Trained new sales associates on store policies and procedures effectively.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.

Sales Associate

CosmoProf Beauty Supply
Victorville
11.2010 - 01.2012
  • Assisted customers in selecting products to meet their needs.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Provided product knowledge and recommendations to enhance customer experience.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

High School Diploma -

Sultana High School
Hesperia, CA
05-2006

Skills

  • Service appointment scheduling
  • Product knowledge
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Time management
  • Employee training
  • Documentation

Timeline

TLE Service Writer

Walmart
01.2018 - 07.2023

Sales Associate

Spirit Halloween LLC
08.2016 - 10.2017

Sales Associate

CosmoProf Beauty Supply
11.2010 - 01.2012

High School Diploma -

Sultana High School

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Heather Hinojos