Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Heather Jolley

Highpoint Health Hospital
Estill Springs
1
Certification
19
years of professional experience

Compassionate and highly skilled Registered Nurse with 18 years of emergency nursing experience providing exceptional care to adult and pediatric patients in a fast-paced rural emergency department. Expertise in rapid assessment, critical care, trauma, and emergency stabilization, with a strong commitment to patient safety and evidence-based practice. Proven leader in quality improvement initiatives, including supporting Chest Pain Accreditation and enhancing pediatric readiness through education, protocol development, and resource coordination. Recognized for excellent clinical judgment, effective interdisciplinary collaboration, and the ability to remain calm and decisive in high-acuity situations while delivering compassionate, patient-centered care.

Work History

Registered Nurse

18 Years
Highpoint Health Hospital | 07.2008 - Current

Emergency Department Registered Nurse

Provide comprehensive, evidence-based nursing care to adult and pediatric patients in a fast-paced rural emergency department. Assess, prioritize, and manage patients with a wide range of medical, surgical, and traumatic conditions while collaborating with physicians and interdisciplinary team members to ensure safe, timely, and high-quality patient care.

Key Responsibilities

  • Perform rapid patient assessments, triage, and ongoing monitoring of adult and pediatric emergency patients.
  • Administer medications, treatments, blood products, and emergency interventions according to physician orders and established protocols.
  • Respond to medical emergencies, including trauma, cardiac events, stroke, sepsis, respiratory emergencies, and pediatric critical care situations.
  • Coordinate patient care, admissions, transfers, and discharges while maintaining accurate and thorough documentation.
  • Serve as a patient and family advocate by providing education, emotional support, and discharge instructions.
  • Collaborate with physicians, EMS, respiratory therapy, laboratory, radiology, and other healthcare professionals to optimize patient outcomes.
  • Assist in maintaining departmental readiness for emergency preparedness, quality improvement, and regulatory compliance.
  • Contribute to the hospital’s Chest Pain Accreditation initiatives by supporting protocol implementation, quality improvement efforts, and compliance with accreditation standards.
  • Serve as a pediatric resource within the emergency department by assisting with pediatric readiness, equipment and supply management, staff education, and implementation of pediatric best practices.
  • Mentor new nurses and support teamwork to promote a culture of patient safety, clinical excellence, and continuous improvement.

Registered Nurse

1 Year 7 Months
Middle Tennessee Medical Center | 06.2007 - 01.2009

Registered nurse on Med-Surg floor.

  • Monitored vital signs and reported changes in patient conditions to healthcare team promptly.
  • Educated patients and families on treatment plans, promoting understanding and compliance with care instructions.

Education

Bachelor of Science - Nursing

Middle Tennessee State University | Murfreesboro, TN | 05.2007

Skills

Emergency Department Nursing
Adult & Pediatric Emergency Care
Emergency Patient Assessment
Triage (ESI)
Critical Care Nursing
Trauma Care
Advanced Cardiac Life Support (ACLS)
Pediatric Advanced Life Support (PALS)
Basic Life Support (BLS)
Stroke & STEMI Recognition
Chest Pain Accreditation & Quality Improvement
Pediatric Readiness & Program Support
Emergency Stabilization
Medication Administration
IV Therapy & Vascular Access
Cardiac Monitoring & ECG Interpretation
Rapid Clinical Decision-Making
Emergency Response & Resuscitation
Patient & Family Education
Electronic Health Record (EHR) Documentation
Interdisciplinary Team Collaboration
Patient Advocacy
Time Management & Prioritization
Charge Nurse/Leadership (if applicable)
Precepting & Staff Mentoring (if applicable)
Quality Assurance & Regulatory Compliance
Crisis Management
Communication & Conflict Resolution
Evidence-Based Practice
Process Improvement

Accomplishments

Daisy Award recipient

Certification

ACLS

PALS

Timeline

Registered Nurse

Highpoint Health Hospital
07.2008 - CurrentRead More

Registered Nurse

Middle Tennessee Medical Center
06.2007 - 01.2009Read More

Middle Tennessee State University

Bachelor of Science from Nursing
Read More
Heather Jolley