Heather Maire

Harriman

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Customer Service Representative /Pharmacy Benefits Manager

CVS Caremark Pharmacy

Knoxville

10.2021 - 05.2026

Assisted customers with prescription inquiries and medication information.
Processed prescription orders accurately using pharmacy management software.
Educated patients on the benefits available to them under their current policy.
Proactive listening to understand the customer's concern in order to determine how to best help resolve the concern
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.

Parts Counter Sales / Customer Service

O'Reilly Auto Parts Store

Conifer

06.2018 - 04.2021

Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Enhanced customer satisfaction by efficiently resolving issues with knowledgeable, friendly service.
Identified needs of customers promptly and efficiently.
Delivered attentive service to customers during face-to-face interactions and phone conversations.
Managed inventory and supplies to ensure materials were available when needed.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Service Supervisor

Walmart

Littleton

06.2009 - 05.2018

Supervised customer service team to ensure high-quality service standards.
Resolved customer complaints efficiently and effectively to maintain satisfaction.
Assisted customers with product inquiries and resolving complaints promptly and professionally.
Trained new employees on customer interaction and store policies.
Ensured all customer inquiries were handled in accordance with company standards and regulations.
Monitored sales floor operations to enhance customer experience and efficiency.
Coordinated with other supervisors, combining group efforts to achieve goals.

Education

Platte Canyon High School

Bailey, CO

Skills

Prescription processing
Pharmacy management software
Insurance policy education
Customer inquiry resolution
Call center operations
Call management
Inbound and outbound calling
Complaint resolution
Time management

Customer relationship management
Retail sales customer service
Product knowledge
Customer relations
Problem solving
Proactive listening
Effective communication
Problem-solving
Problem-solving

Timeline