Heather Neff
Nashville
Summary
Dynamic customer service professional with a strong background in relationship building and problem-solving. Committed to enhancing customer satisfaction and streamlining processes to drive sales and improve team collaboration.
Overview
6
6
years of professional experience
Work History
Sales Specialist
Lowes
02.2025 - 2026
- Assisted customers in selecting products and provided knowledgeable recommendations to enhance satisfaction.
- Operated point-of-sale systems efficiently to streamline checkout processes and ensure accurate transactions.
- Collaborated with team members to execute store promotions and maintain a visually appealing shopping environment.
- Engaged in continuous training on product features, enhancing personal knowledge to better serve customers' needs.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience and building customer loyalty.
Customer Service Associate
Lowes
03.2022 - 02.2025
- Assisted customers with product inquiries and order processing to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained knowledge of store products and promotions to provide informed recommendations.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Trained new associates on customer service protocols and operational procedures.
- Collaborated with team members to improve workflow and achieve departmental goals.
- Monitored inventory levels, assisting in restocking shelves to ensure product availability.
Project Coordinator
Flood Brothers
06.2021 - 02.2023
- Coordinated project timelines and deliverables to ensure on-time completion of initiatives.
- Facilitated communication between stakeholders, enhancing collaboration and project alignment.
- Developed and maintained project documentation to support transparency and track progress.
- Implemented process improvements that streamlined workflows, increasing overall efficiency.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Accounts Receivable, Customer Service, Cargo Claim
Western Express
08.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - Information Technology
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Team collaboration
- Cold calling
- Performance tracking
- Telemarketing expertise
- Inventory maintenance
- Consultative selling
- Complaint resolution
- Needs assessment
- Product and service knowledge
- Interpersonal communication skills
- Customer service
- Sales closing
- Customer relationship building
- Customer relations
- Customer needs assessment
- Complex Problem-solving
- Lead generation
- Closing sales
- Event participation
Timeline
Sales Specialist
Lowes
02.2025 - 2026
Customer Service Associate
Lowes
03.2022 - 02.2025
Project Coordinator
Flood Brothers
06.2021 - 02.2023
Accounts Receivable, Customer Service, Cargo Claim
Western Express
08.2019 - 06.2021
No Degree - Information Technology
Maricopa Community Colleges, Rio Salado Community College