Heather Nowlin
McMinnville
Summary
Adept at managing high-stress situations, I significantly enhanced customer satisfaction and cash flow at xtend healthcare through expert conflict resolution and efficient accounts receivable strategies. Skilled in Microsoft Excel and critical thinking, my proactive approach to problem-solving and quality assurance has consistently improved operational efficiency and customer relations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CDK Global
01.2024 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Support Representative
Faneuil
09.2022 - 02.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Actively participated in ongoing training sessions to continuously improve skillset and stay current on company initiatives.
Healthcare Receivables Specialist
Navient/ Xtend Healthcare
01.2020 - 11.2021
- Improved cash flow by diligently managing accounts receivable and implementing efficient collection strategies.
- Maintained accurate records of customer contacts, enhancing communication efficiency across departments.
- Enhanced financial reporting accuracy through meticulous reconciliation of receivables accounts and timely resolution of discrepancies.
- Reduced aging accounts by consistently following up on overdue invoices and negotiating payment terms with clients.
Education
Bachelor Of Business Administration And Management - Entrepreneurship
Post University
Waterbury, CTAssociate Degree In Nursing - Medical Assisting
Daymar Institute
Skills
- Customer service
- Critical thinking
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Technical support
- Quality assurance controls
Timeline
Customer Service Representative
CDK Global
01.2024 - 03.2024
Customer Service Support Representative
Faneuil
09.2022 - 02.2023
Healthcare Receivables Specialist
Navient/ Xtend Healthcare
01.2020 - 11.2021
Bachelor Of Business Administration And Management - Entrepreneurship
Post University
Associate Degree In Nursing - Medical Assisting
Daymar Institute
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