Heather Patterson
Thompson's Station
Summary
Dynamic professional with a proven track record of excellent customer service, excelling in staff management and client engagement. Known for strong multitasking abilities and friendly, approachable personality, I successfully implemented strategies fostered loyalty and trust, while maintaining high customer satisfaction and compliance with health regulations.
Overview
14
14
years of professional experience
Work History
Bartender
Hop House TN Taps
08.2021 - 03.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
On-Premise Sales Representative
Life Is Brewing
10.2018 - 02.2020
- Delivered informative product presentations for clients, resulting in increased product knowledge and sales.
- Achieved consistent growth in market share by monitoring competitor activity and adjusting strategies accordingly.
- Conducted regular client visits to maintain relationships, foster loyalty, and identify new opportunities for revenue growth.
- Launched incentive programs that motivated staff members to exceed targets while fostering a positive work environment.
General Manager
Cool Springs Brewery
08.2011 - 09.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee/customer satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Education
Associate of Applied Science - Health Sciences/Massage Therapy
Lakeland Community College
Mentor, OH05-2011
High School Diploma -
Riverside High School
Painesville05-2005
Skills
- Strong multitasking
- Staff management
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service expertise
- Payment processing
- Complex Problem-solving
- Financial records oversight
Timeline
Bartender
Hop House TN Taps
08.2021 - 03.2025
On-Premise Sales Representative
Life Is Brewing
10.2018 - 02.2020
General Manager
Cool Springs Brewery
08.2011 - 09.2019
Associate of Applied Science - Health Sciences/Massage Therapy
Lakeland Community College
High School Diploma -
Riverside High School
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