Heather Pierce

• Delivered food and beverages to customers promptly and accurately.
• Maintained cleanliness and organization of dining area and service equipment.
• Assisted in training new carhops on service protocols and customer interaction.
• Processed customer orders efficiently using point-of-sale systems.
• Implemented improvements in service speed, enhancing overall customer experience.
• Collaborated with kitchen staff to coordinate order timing and delivery accuracy.
• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Handled cash transactions accurately, ensuring proper change was given to customers.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
• Operated headset communication system to take orders quickly and accurately from customers.

• Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
• Maintained cleanliness and organization of workstations to enhance operational efficiency.
• Assisted customers with menu selections, providing knowledgeable recommendations for optimal dining experience.
• Collaborated with team members to improve workflow during peak hours, enhancing service speed and quality.
• Developed strategies to enhance customer engagement, resulting in increased satisfaction and repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Supervised daily cash operations and ensured compliance with company policies.
• Trained and mentored new cashiers on customer service best practices.
• Managed cash register systems, resolving discrepancies efficiently.
• Developed and implemented strategies to enhance checkout efficiency.
• Quickly and accurately counted drawers at start and end of each shift.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Built positive relationships with customers to increase repeat business.
• Assisted customers in need to promote pleasant shopping experiences and encourage return business.

• Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
• Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
• Connected with customers to support positive transaction experiences and address service concerns.
• Helped customers complete purchases and locate items.
• Assisted customers by answering questions and fulfilling requests.
• Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
• Operated cash register to record transactions accurately and efficiently.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.

I worked for allegro on an assembly line packaging and boxing merchandise.

I did cleaning at quality inn. I worked on multiple rooms getting them ready for the next guest and making sure they had everything they needed.

I worked at the HCMC doing cleaning for the 3-11 shift and working with some patients and maintaining rooms cleanliness .

• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Upsold additional products and services to customers, increasing revenue.
• I was an opener and closer for the store with another employee.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Used in-store system to locate inventory and place special orders for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• I opened and closed the store.

• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
• Reduced infection rates by consistently maintaining a clean and safe environment for residents and staff.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Used organic-based chemicals to disinfect floors, counters and furniture.

• Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
• Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• I was runner for car hopping and cashier.

• Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
• Developed strong rapport with regular customers, fostering a welcoming environment that encouraged repeat visits.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• car hopped and worked drive thru cash register.
• worked cross in kitchen as well.

• I worked with them doing different types of calls for road side assistance using duel screen at a fast pace to help get the information in a timely manner.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• I moved to accident management was even more fast pace trying to get tow trucks out and get them paid so that it could be cleaned up and moved.

• I worked with multiple clients with the duel screens.
• I worked doing turbo tax representative and making sure they were done right having correct things to be bale to file taxes.
• I had to change and refund amounts based on them picking the wrong software needed for them to file with turbo tax and not have to pay more than they should.
• I worked with united health care helping clients get the correct insurance they needed and if they had any questions i would help them and if i could not made sure i got them to the correct department.
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• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Streamlined checkout process for increased efficiency and reduced waiting times.