Heather Robinson
Martin
Summary
Dynamic Account Executive with expertise in relationship-building and sales strategy. Proven track record of enhancing client satisfaction and driving revenue growth through effective communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Account Executive
Beacon Home Health/Formally Amedisys Home Health
Union City
09.2013 - Current
- Cultivated strong relationships with healthcare professionals to enhance client account management.
- Coordinated interdisciplinary teams to develop effective patient care plans.
- Developed and implemented comprehensive sales plans to increase revenue in assigned territory.
- Analyzed client feedback to improve service delivery and patient satisfaction.
- Facilitated communication among patients, families, and healthcare providers.
- Conducted market research to identify new business opportunities and industry trends.
- Identified potential customers through competitive analysis and networking events.
- Provided timely customer service support to resolve issues efficiently.
Administrative Assistant
Martin Medical Center
Martin
08.2011 - 05.2013
- Provided administrative support to executive team, including scheduling meetings and managing calendars.
- Coordinated schedules to optimize time management and ensure efficient use of resources.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted in preparing documents for meetings and presentations.
- Coordinated communication between departments and external vendors.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed scheduling for medical staff and patient appointments.
- Processed office supplies orders to ensure adequate inventory levels.
- Supported implementation of new administrative procedures and policies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
Education
High School Diploma -
Martin Westview High School
Martin, TN05-1993
Skills
- Relationship management
- Sales strategy
- Market analysis
- Client feedback improvement
- Sales forecasting
- Customer relationship management
Timeline
Account Executive
Beacon Home Health/Formally Amedisys Home Health
09.2013 - Current
Administrative Assistant
Martin Medical Center
08.2011 - 05.2013
High School Diploma -
Martin Westview High School