Heather Smith
Memphis
Summary
Motivated and highly organized individual with over 20 years of banking experience, specializing in bank compliance for the past 15 years. Recognized as a subject matter expert and sought after for expertise. Skilled in team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and consistently achieving set goals. Known for streamlining processes and leading high-performing teams. Strong analytical skills and unwavering commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Compliance Training and BSA Manager, BSA Officer
Enfin, Solar FinTech
05.2022 - Current
- Created Compliance Management, BSA, Complaint and Vendor Risk Management programs
- Developed Compliance monitoring and testing work-papers and reports
- Assist with Policy and procedure creation and updating
- Collaborated with the BSA vendor to set up the BSA case management system and rules
- Responsible for the testing calendar, continuous improvement initiatives, strategy, quarterly Board reporting and the annual risk assessments as well as end to end management and oversight of the Complaint process including preparation of responses to the CFPB and BBB
- Responsible for the BSA program, from rule and parameter set up and adjustments to the case management system, investigations, interviewing subjects and recommending risk based corrective actions for vendors
- Responsible for the strategy and creation of the enterprise-wide Quality Control program
- Responsible for the strategy and creation in addition to the management of the enterprise-wide Compliance Training program
- Responsible assisting with audits by the BAAS up to and including responses, action plans and resolution as well as being the BAAS primary contact and liaison
Compliance Contractor
Middlesex Federal Bank (BAAS) / Linked-In
10.2021 - 05.2022
- Evaluate BSA rules and alert quality for their serviced FinTech
- Determine appropriate levels for adjusting the rules and parameters of the case management system
- Assist with Policy and procedure creation and updating
- Redevelopment of Vendor Management process and completion the annual review for critical and high risk vendors
- Content monitoring under Trust and Safety (Linked-In)
Compliance Testing Manager
Assurance IQ (Fintech and insurance sales)
03.2021 - 01.2022
- Complete Regulatory Compliance and Quality Control reviews (Bank and Insurance)
Bank Quality Control Manager
Auto Club Trust
05.2018 - 03.2021
- Created and Managed the Compliance Testing Program
- Complete Regulatory Compliance and Quality Control reviews (loan, deposit, third party auditors and vendors)
- Provide assistance to the lines of business it relates to Regulatory Compliance issues/concerns or questions
- Lead Regulatory Change Management initiatives and projects as well as BSA Case Management system selection, rule parameters and function set up
- Co-ordinate Regulatory Exams and external audit reviews
- Develop and implement new business line processes, enhancements and efficiencies
- Manage and train Quality Control staff and other bank personnel
Compliance Examiner
AAA (Insurance and Bank)
07.2017 - 07.2018
- Complete Regulatory Compliance Assessments (loan, deposit, BSA and system validations)
- Provide assistance to the lines of business it relates to Regulatory Compliance issues/concerns or questions
- Assist in Regulatory Exams and external audit reviews
- Assist in the management of the AAA Bank’s BSA department and the restructure and relocation of the department from an Omaha, Nebraska branch to FinTech style operation
- File SARs for the AAA, Corporate office, (insurance related fraud)
- Track and report the status of regulatory training for all employees of the Bank
Compliance Specialist, Senior
Rehmann and Associates
03.2014 - 05.2017
- Complete Regulatory Compliance Assessments (loan, deposit, BSA and system validations) for over 20 community banks and one FinTech
- Build and maintain client liaisons and external partnerships
- Create and update audit work papers for new and updated regulatory requirements
Education
Graduate -
Mt. Clemens High School
Skills
- Experienced in effective complaint management
- Client support
- Effective team leadership
- Optimized scheduling abilities
- Analytical decision-making
- Strategic issue resolution
- Clear and concise communication
Accomplishments
Grown and matured the Compliance Management team from one person to 15 broke out to 5 main functions. Set up a fraud reporting a prevention program saving over $5 Million dollars in the first quarter of its' inception.
Certification
- Certified Fraud Examiner (CFE)
- Certified Bank Secrecy Act Professional (CBAP)
- Certified Community Bank Compliance Officer (CCBCO)
Timeline
Compliance Training and BSA Manager, BSA Officer
Enfin, Solar FinTech
05.2022 - Current
Compliance Contractor
Middlesex Federal Bank (BAAS) / Linked-In
10.2021 - 05.2022
Compliance Testing Manager
Assurance IQ (Fintech and insurance sales)
03.2021 - 01.2022
Bank Quality Control Manager
Auto Club Trust
05.2018 - 03.2021
Compliance Examiner
AAA (Insurance and Bank)
07.2017 - 07.2018
Compliance Specialist, Senior
Rehmann and Associates
03.2014 - 05.2017
Graduate -
Mt. Clemens High School
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