Heather Smith
Humboldt
Summary
Dynamic and results-driven Salon Manager at Smart Styles Hair Salon with a proven track record in customer service and relationship building. Expert in multitasking and organization, successfully enhancing team performance and client retention. Adept at managing cash flow and inventory, ensuring operational excellence while fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Sylist
Great Clips Salon
11.2021 - 04.2025
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Barber
Polished Mancave
10.2017 - 07.2020
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Shift Manager
Supercuts
08.2016 - 09.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Salon Manager
Smart Styles Hair Salon
05.2012 - 07.2016
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Education
High School Diploma -
Gateway Christian Academy
Memphis,TN05-2000
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Store opening and closing
- Relationship building
- Relationship building and management
- Organization
- Active listening
- Building positive rapport
- Flexible schedule
- Schedule management
- Sales promotions
Timeline
Sylist
Great Clips Salon
11.2021 - 04.2025
Barber
Polished Mancave
10.2017 - 07.2020
Shift Manager
Supercuts
08.2016 - 09.2017
Salon Manager
Smart Styles Hair Salon
05.2012 - 07.2016
High School Diploma -
Gateway Christian Academy
Similar Profiles
Ankush VermaAnkush Verma
Hairstylist at Great Clips SalonHairstylist at Great Clips Salon
Sherisa FlemmingSherisa Flemming
Hairstylist at Great Clips SalonHairstylist at Great Clips Salon
Linzie NuttLinzie Nutt
Stylist at Great Clips SalonStylist at Great Clips Salon