Heather Stevens
Allons,TN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals, reaching new levels and learning new skills. Knowledgeable in customer service best practices.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
10
10
years of professional experience
Work History
Utilization Review Specialist
Codemax Medical Billing
04.2024 - Current
- Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.
- Promoted patient satisfaction through careful attention to individual needs during the review process, addressing concerns promptly and professionally.
- Improved interdepartmental communication by collaborating with medical professionals, case managers, and social workers to develop comprehensive care plans.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies regarding privacy and data security.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Performed prior authorization review of services requiring notification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Evaluated patient histories, complaints, and current symptoms.
- Enhanced patient care by conducting thorough utilization reviews and ensuring adherence to treatment plans.
Admission Coordinator/Legal Liaison
Hope Center Ministries
04.2021 - 10.2023
- Reviewed and determined candidate eligibility according to Hope Center's standards.
- Facilitated interactions with court clerks, public defenders, and probation officers to ensure suitable applicant placement.
- Oversaw the scheduling and coordination of transportation for newly admitted residents.
- Facilitated the acquisition of necessary funds for potential residents.
- Prepared essential documentation for courtroom appearances concerning program completion or acceptance/denial.
- Communicated effectively with legal teams, family members, and re-entry liaisons to ensure smooth admission processes for residents.
- Developed and nurtured community relationships to enhance program awareness.
- Managed monthly interactions with probation and parole officers to discuss residents' progress.
- Spoke at various events to highlight admission processes and legal assistance.
- Attended and contributed to monthly and quarterly team meetings.
Team Member
Chick Fil a
06.2019 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Inventory Specialist
Buikema ACE Hardware
09.2014 - 05.2016
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Trained in the paint department to assist customers with home interior needs.
- Supported team members with various inventory tasks.
Education
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05-2026
Skills
- HIPAA compliance
- Clinical assessment
- Documentation and reporting
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Compassionate and caring
- Excellent communication
- Organizational skills
- Active listening
Timeline
Utilization Review Specialist
Codemax Medical Billing
04.2024 - Current
Admission Coordinator/Legal Liaison
Hope Center Ministries
04.2021 - 10.2023
Team Member
Chick Fil a
06.2019 - 05.2021
Inventory Specialist
Buikema ACE Hardware
09.2014 - 05.2016
Bachelor of Science - Psychology
Austin Peay State University
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