Heaven Cummings
Clarksville
Summary
Results-driven Customer Service Professional with 3+ years of experience in high-volume, fast-paced environments. Proven track record of resolving complex customer inquiries with empathy, accuracy, and a solution-oriented mindset. Recognized for exceptional reliability and a commitment to fostering long-term client loyalty. Seeking to leverage strong interpersonal skills and a Public Health background to provide individualized service and expert protection for customers.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillard's
Clarksville
03.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring optimal presentation and accessibility.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to meet sales goals and maintain store standards.
Sales Associate
Marshalls
Clarksville, TN
10.2023 - 01.2024
- Educated customers on promotions and loyalty programs, driving customer engagement.
- Handled inventory management tasks, including stock replenishment and loss prevention measures.
- Adapted quickly to changing priorities in a fast-paced retail environment, maintaining service excellence.
- Provided feedback to management on customer preferences and product trends for strategic planning.
Customer Service Representative
Home Depot
Hermitage, TN
08.2021 - 08.2023
- Resolved customer inquiries efficiently, ensuring a high level of satisfaction through effective communication.
- Handled escalated issues with professionalism, maintaining calm under pressure while providing solutions.
- Assisted customers in locating products and providing detailed information on features and specifications.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
Education
Public Health
Austin Peay State University
Clarksville, TNSkills
- Communication: Empathetic Listening, Relationship Management, De-escalation, Professional Phone Etiquette
- Operations: High-Volume Inquiry Resolution, Data Entry Accuracy, CRM & POS Systems, Multi-tasking
- Technical: Microsoft Office Suite, Digital Documentation
- Soft Skills: Analytical Problem Solving, Adaptability, Team Collaboration, Reliability
Timeline
Sales Associate
Dillard's
03.2024 - Current
Sales Associate
Marshalls
10.2023 - 01.2024
Customer Service Representative
Home Depot
08.2021 - 08.2023
Public Health
Austin Peay State University