Heaven Gladden
Memphis,TN
Summary
Current University of Memphis Student seeking an health science degree
Overview
7
7
years of professional experience
Work History
Child Minister
Raleigh Community Christian Childcare
12.2022 - Current
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Assisted in the smooth transition from home to child care setting by establishing a predictable daily schedule and providing comfort during separation anxiety moments.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Bear Builder
Build-A-Bear Workshop
05.2022 - 07.2022
- Cashier work
- Building/ stuffing bears
- Help customers make choices
- Filling up the machine full of stuffing
- Light cleaning
- Greeting customers
- Giving out any information about deals and policies the store has
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
- Provided exceptional customer service by attentively listening to customer needs and preferences during the bear creation process.
- Assisted parents and children in construction and design of personalized stuffed animals, working with over families every day.
Front Desk Associate
Mary Baldwin University
08.2021 - 04.2022
- Checking iD to confirm they were a student
- Clean gym equipment
- Answer any questions about the facility and equipment
Kid zone associate
ACAC Fitness and Wellness Center
08.2018 - 08.2021
- Assisted children in development of social, communication and problem- solving skills
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children
- Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers
- Maintained organized and clean classroom and play areas
- Incorporated music and art activities to encourage creativity and expression
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions
- Engaged groups of culturally diverse children in creative, safe and focused setting
- Enforced rules to teach manners and maintain safe environment
- Delivered direct, supervised care to groups of children between ages 6 weeks to 12 years old
- Organized toys, games and puzzles in storage cabinets
- Discussed new developments, misbehavior and concerns with parents or guardians
- Kept children safe and secure at all times
- Recorded information about behavior, food service and medication dispensing
- Secured indoor and outdoor premises to protect children under care
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Led children in tidying up, handwashing and Social distancing to teach responsibility
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment
- Operated cash register, collected payments and provided accurate change
- Resolved issues with cash registers, card scanners and printers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Resolved customer complaints and escalated worsening concerns for remediation
- Inspected items for damage and obtained replacements for customers
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center
- Delivered friendly and knowledgeable support to current and prospective customers
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Greeted and verified credentials of visitors, ascertained reason for visits and directed each to appropriate personnel or building area
- Monitored behaviors for safety violations and took steps to prevent further violations
- Balanced and maintained cash drawer and adhered to established cash handling procedures
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance
- Replenished shelves to maintain adequate merchandise levels
Cashier
Bounce Play N Create
08.2017 - 08.2018
- Helped customers find specific products, answered questions and offered product advice
- Operated cash register, collected payments and provided accurate change
- Assisted with purchases, locating items and signing up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Inspected items for damage and obtained replacements for customers
- Assisted customers with account updates, new service additions and promotional offers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Resolved customer complaints and escalated worsening concerns for remediation
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Greeted and logged in each guest, delivering instructions and details on games and party activities
- Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor
- Served food and beverages to guests and refilled glasses promptly
- Communicated and encouraged adherence to safety rules to prevent injuries and mishaps
- Delivered clear, audible instructions for games and activities in language appropriate for age group
- Obtained signed waiver from customer before starting event and closed out customer bill at event end
- Responded promptly and politely to guest questions and requests and de-escalated conflicts
- Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines
- Complied with company policies regarding safe storage of chemicals
- Followed sanitation schedule and documented cleaning activities
- Set up Child care equipment for next day's operations
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus and offered training resources as needed
- Sanitized work area and sterilized equipment and instruments to comply with protocols
- Maintained clean and well-organized environment to promote client happiness and safety
Education
High school diploma -
Monticello High School
Charlottesville, VA06.2021
Skills
- Communication skills
- Cashiering
- Childcare
- Teaching
- Multitasking Abilities
- Problem-solving abilities
Timeline
Child Minister
Raleigh Community Christian Childcare
12.2022 - Current
Bear Builder
Build-A-Bear Workshop
05.2022 - 07.2022
Front Desk Associate
Mary Baldwin University
08.2021 - 04.2022
Kid zone associate
ACAC Fitness and Wellness Center
08.2018 - 08.2021
Cashier
Bounce Play N Create
08.2017 - 08.2018
High school diploma -
Monticello High School
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