Heidi Annerino
Clarksville
Summary
Serves as the leader and oversees the retail operation of a specific store; Ensures that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies.
Overview
18
18
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Home Health Aide
Self Employed Services
Nashville
02.2021 - Current
- Assisted patients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance patient well-being.
- Maintained a clean and safe environment for patient comfort and safety.
- Educated patients on health management strategies and lifestyle choices.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted in ambulation and exercise routines for clients.
- Engaged patients in recreational activities such as reading books or playing games.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided entertainment and companionship through conversation, reading, and board games.
General Manager
Speedway LLC
Nashville
01.2008 - 04.2022
- Serves as the leader and oversees the retail operation of a specific store; Ensures that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies.
- Provides customer service leadership/direction for entire store and team of employees working in that location
- Trains, schedules and coaches employees to ensure store positions are staffed to appropriately handle Customer Service needs
- Ensures that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
- Works in tandem with the Shift Leaders and/or Co-Manager (where applicable) to ensure Management/leadership is available to customers and employees at all times
- Utilizes documentation and worksheets, including but not limited to the Exceptional Customer Experience (ECE) worksheet, daily to ensure constant store readiness and relentless execution of the consistent exceptional customer experience.
- Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided
- Identifies qualified applicants, performs interviews as needed, and makes employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed
- Promotes and maintains a clean and organized store appearance inside and out
- Fosters an environment focused on customer service and satisfaction
- Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity
- Handles escalated customer concerns. Seeks appropriate resolution for the situation while observing Company guidelines
- Performs and supervises all minor maintenance tasks to eliminate inconvenience to the customer; Supports procedures for additional repairs, and maintains work orders
- Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
- Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement
- Ensures the store maximizes sales and educates staff on selling initiatives
- Audits inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
- Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
- Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
- Ensures that all products and merchandise are ordered properly by training employees to complete requests, verifying deliveries and posting accurate invoices
- Conducts area pricing surveys, reports the results and adjusts sales prices as directed
- Monitors store activities to ensure that transactions are taking place in the proper manner
- Adheres to, and trains employees to follow proper asset control policies and procedures
- Ensures food service products are fresh and appealing by rotating products appropriately and removing out-of-date products
- Follows and complies with all health and sanitation procedures and adheres to safe work practices
- Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion
- Completes other duties as assigned by management
Education
Adult Education
Clarksville, TNSkills
- Profit & Loss
- Planograms
- Teaching
- Merchandising
- Crisis Management
- Management
- Recruiting
- Food Preparation
- Store Management Experience
- Childcare
- Pricing
- Inventory Control
- Cleaning Experience
- POS
- Sales Management
- Payroll
- Sales
- Retail Management
- Cash Handling
- Commercial Cleaning
- Interviewing
- Leadership
- Cashiering
- Kitchen Experience
- Customer Service
- Labor Cost Analysis
- Budgeting
- Food Safety
- Retail Sales
- Assistant Manager Experience
- Food Service
- Employee Orientation
Certification
Food Handler Certification, ServSafe Food Handler
Additional Information
I strongly desire to support individuals in moments of emotional distress. With my personal and relevant experience, I am confident that I can contribute positively to your team and provide meaningful assistance to those in need. Over the years, I have developed a deep understanding of the challenges faced by individuals experiencing emotional and psychological crises. I have honed skills in active listening, de-escalation, and providing immediate support to people facing urgent situations. I am passionate about offering a compassionate and non-judgmental space for individuals to express themselves during moments of vulnerability. I am comfortable handling high-pressure situations and am committed to maintaining professionalism and empathy, even in emotionally charged scenarios. I aim to effectively impact people's lives during their most difficult times and help individuals navigate through crises.
Timeline
Home Health Aide
Self Employed Services
02.2021 - Current
General Manager
Speedway LLC
01.2008 - 04.2022
Adult Education