Heidi Payne
Maryville
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Prisma Health Blount Memorial Hospital
05.2018 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted healthcare providers with clinical procedures, ensuring patient comfort and safety.
- Implemented electronic health record (EHR) system updates for improved data accuracy and efficiency.
- Educated patients on treatment plans, medications, and preventive care measures to enhance understanding.
- Monitored inventory levels of medical supplies, initiating orders to maintain stock availability.
- Trained new staff on office protocols, fostering a collaborative work environment and knowledge sharing.
- Developed patient follow-up procedures that increased appointment adherence and continuity of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Patient Representative/Team Lead
Blount Memorial Hospital
12.2015 - 05.2018
- Facilitated patient check-in processes, ensuring accuracy and efficiency in data collection.
- Assisted patients with appointment scheduling, enhancing overall patient experience and satisfaction.
- Managed patient inquiries, providing timely responses to concerns and service requests.
- Coordinated communication between patients and medical staff to streamline workflow and improve service delivery.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Ensured that all of the department's deposits were correct.
Front Desk Receptionist
Advanced Dermatology Of East TN
01.2013 - 12.2015
- Managed patient scheduling and appointment coordination, ensuring efficient office operations.
- Assisted patients with inquiries and concerns, providing excellent customer service.
- Maintained accurate patient records using electronic health record systems.
- Streamlined front desk processes, improving workflow and reducing wait times.
Education
High School Diploma -
William Blount High School
Maryville, TN05-1995
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Maintaining confidentiality
- Received payments
- Daily deposits
- Balanced accounts
Timeline
Medical Assistant
Prisma Health Blount Memorial Hospital
05.2018 - Current
Patient Representative/Team Lead
Blount Memorial Hospital
12.2015 - 05.2018
Front Desk Receptionist
Advanced Dermatology Of East TN
01.2013 - 12.2015
High School Diploma -
William Blount High School
CPR
CPR certified for 7 years