Heidi Shope
Knoxville
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expands skills while facilitating company and personal growth.
Overview
3
3
years of professional experience
Work History
Legal Coordinator
21st Mortgage Corporation
07.2023 - Current
- Diligently edited legal correspondence for grammar and spelling.
- Managed accounts and client records of clients and observing confidentiality
- Responded to client inquiries, providing updates on the status of the loan.
- Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Performed proper calculations and prepared payoff figures.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Handled day-to-day accounting processes
Financial Counselor
21st Mortgage Corporation
02.2022 - Current
- Answered customers' questions regarding details of financial plans and strategies and explained data in easy to understand terms
- Consulted with customers to assess and meet short- and long-term financial goals
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Reviewed overdue accounts and used spreadsheets to schedule contact dates for follow-ups
- Advised customers of necessary actions and strategies for debt repayment
- Met demands of busy collections group by performing high volume of daily calls
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payments.
Client Care Specialist
Dr Norms Westside Animal Hospital
05.2021 - 08.2021
- Effectively managed busy schedule using time-blocking techniques, productivity strategies and booked appointments
- Offered friendly greetings and knowledgeable service to clients
- Resolved client issues by correcting immediate problems and communicating with staff
- Completed purchases and updated accounts to reflect balance changes
- Created and updated clients record by entering general data, services provided, and invoices
- Used telephone, email, and web services to answer client questions
- Worked with veterinary technicians to discuss and assess treatment efforts.
Education
High School Diploma -
Franklin High School
Bachelor of Science - Biology
Western Carolina University
Cullowhee, NC12-2021
Bachelor of Science -
University of North Caroline At Charlotte
Charlotte, NC01-2019
Skills
- Critical Thinking
- Verbal and Written Communication
- Attention to Detail
- Problem Solving
- Customer Service
- Organization and Efficiency
- Documentation and Reporting
- Positive attitude
- Cold-calling
Timeline
Legal Coordinator
21st Mortgage Corporation
07.2023 - Current
Financial Counselor
21st Mortgage Corporation
02.2022 - Current
Client Care Specialist
Dr Norms Westside Animal Hospital
05.2021 - 08.2021
High School Diploma -
Franklin High School
Bachelor of Science - Biology
Western Carolina University
Bachelor of Science -
University of North Caroline At Charlotte
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