Heidi Trejo
Antioch
Summary
Offering strong organizational abilities and thorough approach to administrative tasks, eager to learn and develop in medical office environment. Brings foundational understanding of healthcare operations, coupled with proficiency in using office software and managing patient records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
FAMILY PRACTICE ASSOCIATES OF SOUTHERN HILLS
07.2025 - Current
- Verified patient insurance information and collected co-pays and payments for services rendered
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
- Managed front desk operations, including greeting patients, scheduling appointments.
- Collaborated with medical staff to ensure smooth flow of operations within the clinic setting
Patient Service Representative
Anne Arundel Dermatology
12.2024 - 07.2025
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
Patient Care Coordinator
Gastro Center Of Maryland
05.2024 - 11.2024
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Eyewear Consultant
MyEyeDr.
06.2022 - 08.2024
- Collaborated with optometrists to ensure accurate prescription fulfillment for customers' eyeglasses or contact lenses
- Managed inventory levels by conducting regular stock checks, placing orders for new merchandise when necessary, and organizing displays for optimal visibility
Education
Associate - Health Science
Howard Community College
Columbia, MD05.2024
Skills
- HIPAA compliance
- Patient scheduling
Certification
- CPR Certification August 2025 to August 2027
- BLS (CPR and AED)
Timeline
Medical Office Specialist
FAMILY PRACTICE ASSOCIATES OF SOUTHERN HILLS
07.2025 - Current
Patient Service Representative
Anne Arundel Dermatology
12.2024 - 07.2025
Patient Care Coordinator
Gastro Center Of Maryland
05.2024 - 11.2024
Eyewear Consultant
MyEyeDr.
06.2022 - 08.2024
Associate - Health Science
Howard Community College